· Provide client support for desktop-based software applications, hardware configurations and system analysis.· Develop, document, and implement strategies, standards and procedures to be used by the various information technology staff members.· Fully competent and productive professional contributor who applied acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.· Worked independently with general supervision; exercising judgment within defined guidelines and practices to determine appropriate action.· Provided guidance and assistance to entry level professionals and/or support employees.· Troubleshoot various software configurations/features including operating systems, word processing, spreadsheets, databases and networking on all supported platforms.· Install and configure software applications/operating systems and network clients to operate properly on the network, which includes handheld devices, Apple and Microsoft.· Research the latest product patches and fixes through web access and telephone.· Respond to requests for Help Desk, visualize the problem and respond to the user with a clear, concise and easy to understand solution to their problem.· Software testing and packaging for desktop delivery, anti-virus software management, maintaining a department server and user account requests.· Address problems quickly and effectively with professionalism, technical ability, and responsiveness.