Manage delivery of individualized and group education services to clients, utilizing a motivational and stage-matched approach. The focus is on supporting clients in their journey towards recovery and resiliency goals. Assist clients in identifying their strengths, needs, abilities, and preferences, particularly related to substance abuse and mental illness, and participating in the development of wellness plans using a holistic perspective, incorporating coaching on the Eight Dimensions of Wellness, and providing support to clients in achieving their goals and accessing public services. Collaborate with other members of the integrated health team including psychiatrists, primary care physicians, specialists (CPRC, Peer(s), ITCD, CSTAR, DBT, etc), nurses, dentists, NCMs, etc. regarding all areas of client wellness.• Facilitated access to public services such as financial assistance, housing, emergency aid, and food, ensuring clients had the necessary support. • Promoted independence by promoting education and skill-building in various areas, including daily living skills, employment/education, symptom management, communication/relationships, budgeting, and maintaining a residence. • Strengthened support by assisting clients in developing personal support systems, working with family members, legal guardians, and recovery communities, among others. • Offered individual assistance to clients in accessing necessary services, including accompanying them to appointments for medical or other health needs. • Conducted timely follow-ups with clients regarding appointments, completion of forms, and other related activities. • Re-engaged and supported consumers who had unexcused absences from the CSTAR program, actively promoting their recovery efforts. • Met service provision expectations based on client needs and adhered to company guidelines.

Provided strong leadership and maintaining a safe and supportive environment for students. Oversaw the program's operations and staff while focusing on performance, resolving behavioral issues, and serving as a point of resolution and primary point of contact for off-center individuals. Directed staff task and assignments. Prepared reports, including the Center Duty Officer (CDO) report, to provide comprehensive updates on center activities and achievements.• Achieved a positive impact by effectively managing the residential living program, ensuring the well-being and discipline of students. • Demonstrated leadership skills by supervising and guiding senior residential advisors and substitute residential advisors, resulting in their professional growth and development. • Advocated for student needs by providing support to staff in resolving negative behavior, fostering a positive and conducive learning environment. • Ensured facility control and safety by regularly monitoring and maintaining effective control through personal observations and periodic checks. • Proactively identified and documented potential or existing non-resolved problems, reporting them to the center director for prompt resolution. • Served as a reliable point of contact for off-center individuals, promptly investigating and providing necessary advice and decisions.

Delivered excellent customer service, developed effective business strategies, and maximized sales revenue. Improved performance by recruiting, developing, mentoring, and managing staff. Maintained financial records, implemented inventory control measures, and fostered positive relationships with vendors and suppliers. Maintained accurate statistical and financial records, providing valuable insights for decision-making and improving operational efficiency.• Attained a high level of customer satisfaction through the delivery of excellent service, resulting in a strong and loyal customer base. • Successfully formulated and executed business strategies that attracted new customers, increased store traffic, and enhanced overall profitability. • Increased sales revenue on an annual basis, driving continuous growth and financial success for the organization. • Implemented efficient pricing and inventory control strategies, optimizing stock levels and minimizing losses due to overstocking or understocking. • Developed and executed purchasing plans, establishing and maintaining excellent relationships with vendors, and suppliers, ensuring timely and cost-effective procurement. • Successfully managed budgets, effectively allocating resources to maximize operational efficiency and drive profitability.