Christopher Lee Email & Phone Number

Columbus, Oh, Us

• Work closely with small to medium size businesses in the Central Ohio area to meet any technology needs that they may require in order to succeed.• Design, test, and implement cloud, server and network solutions based on business needs. • Manage client projects for proper and timely delivery

Columbus, Oh, Us

Columbus, Oh, Us

• Monitoring the health of all Abercrombie & Fitch store and office networks as well as troubleshooting network related issues when they arise. Often have to work with third party companies and vendors to resolve store facing issues in terms of network connectivity. Configure Cisco routers, switches, wireless access points.• Monitor and manipulate the Information Technology department’s batch job scheduler process. Contact proper support groups when problems arise within the batch.• Help manage and maintain Abercrombie & Fitch data center. Monitoring datacenter environment as well as installing/moving cabling, servers, and other appliances.• Training new Command Center associates, documenting procedures, creating new best practices where applicable.

Columbus, Oh, Us

• Monitoring the health of all Abercrombie & Fitch store and office networks as well as troubleshooting network related issues when they arise. Often have to work with third party companies and vendors to resolve store facing issues in terms of network connectivity. Configure Cisco routers, switches, wireless access points.• Monitor and manipulate the Information Technology department’s batch job scheduler process. Contact proper support groups when problems arise within the batch.• Help manage and maintain Abercrombie & Fitch data center. Monitoring datacenter environment as well as installing/moving cabling, servers, and other appliances.

Columbus, Oh, Us

• First tier Information Technology support for Abercrombie & Fitch Home Office and store associates.• Responsible for level one troubleshooting for most IT systems that Home Office and store associates use on a daily basis. If resolution is not found responsible for escalating a ticket to the proper team for resolution.• Leadership role within the Help Desk team. Additional responsibilities included training new Help Desk associates, documenting procedures, and creating new best practices where applicable.

Columbus, Oh, Us

• First tier Information Technology support for Abercrombie & Fitch Home Office and store associates.• Responsible for level one troubleshooting for most IT systems/hardware that Home Office and store associates use on a daily basis. If resolution is not found responsible for escalating a ticket to the proper team for resolution.

New York, Ny, Us

• Second tier customer support responsible for advanced online banking and troubleshooting concerns for non-business bank accounts. Escalation point if first tier support was unable to resolve customer concern or if the customer requested to speak with a supervisor.