Christopher Lee Email & Phone Number

Panama City, Panamá, Panama

Develop and execute the strategic roadmap for the SaaS product, aligning with overall business goals.Work closely with product managers, development teams, sales, and customer support to ensure alignment across all functional areas.Manage a portfolio of projects related to the SaaS product, ensuring timely delivery, resource optimization, and alignment with strategic goals.Collaborate with development teams to address technical challenges and optimize delivery processes.Identify and assess potential risks related to product development, adoption, and ongoing operations.Collaborate with customer support and sales teams to gather feedback from customers.Use customer insights to drive product improvements and enhancements.Analyze data to derive insights, identify trends, and make data-driven decisions for program improvement.Implement agile methodologies and foster a culture of innovation.Manage relationships with third-party vendors and partners, ensuring alignment with project goals and standards.Evaluate and onboard new vendors as needed.Develop strategies to drive user adoption of the SaaS product.

Collaborate with senior management to establish project priorities and objectives.Lead and mentor a team of project managers and coordinators, fostering a high-performance culture and providing guidance on best practices.Promote professional development and skill enhancement within the project management team.Nurture client relationships, gather feedback, and work towards exceeding client expectations.Prepare and deliver regular project updates and reports to senior management and stakeholders.Ensure clear and effective communication within the project management team and with other departments.Collaborate with internal and external stakeholders to understand project requirements and expectations.Proactively manage stakeholder relationships to ensure alignment with project objectives.

Americas

Along with the responsibilities of the Head of Projects, I was tasked with helping establish a fully functioning office in the Philippines to work during the US time zone to support our operations in the western hemisphere.Receive, triage and escalate concerns from the team.Work in pre sales along with Account Managers to ensure a smooth onboarding of new business clients.Stay up to date with the newest features of the company's proprietary CAT tool to be able to demo to clients as well as building competency within the Project Management team.

Lead and motivate a cross-functional team of localization professionals, including translators, editors, engineers, and quality assurance specialists.Foster a collaborative and positive team culture, ensuring effective communication and knowledge sharing.Promote a culture of continuous improvement, encouraging team members to share feedback and suggestions for enhancing processes and outcomes.Implement lessons learned from previous projects to refine and optimize future localization efforts.

Calle Loma Terrace #16

Develop and implement project plans, outlining key milestones, timelines, and resource requirements.Conduct risk assessments and devise strategies to mitigate potential issues during the localization process.Collaborate with cross-functional teams, including, but not limited to: translators, vendors, engineers, and quality assurance specialists.Provide clear communication and direction to ensure alignment with project goals.Allocate resources efficiently, balancing workloads and ensuring that team members have the necessary tools and support.Monitor project budgets and expenses to ensure adherence to financial goals.Oversee the entire localization process, from initial content analysis to final delivery, ensuring linguistic and cultural appropriateness.Establish and enforce quality standards for localized content, conducting reviews and audits as needed.Work closely with QA teams to identify and address issues related to terminology, context, and cultural nuances.Select and manage relationships with external vendors, including translators, DTP artists and Multimedia localization agencies.Act as the primary point of contact for clients, providing regular updates on project status, addressing concerns, and managing expectations.Leverage localization tools and technologies to streamline workflows and improve efficiency.Stay current with advancements in localization software and recommend updates or new features when appropriate.Maintain comprehensive project documentation, including project plans, status reports, and post-mortem analyses.Generate regular reports for stakeholders, summarizing project progress and highlighting key metrics.Proactively identify and address potential challenges in the localization process, finding effective solutions to keep projects on track.Investigate and resolve issues related to linguistic, technical, or cultural aspects of localized content.

Plaza Edison