APAC Operation Lead for System, Application, Process account

SEA account management in finance industry

Integrated Facilities Management Singapore

Managed the facilities operations of UBS AG in Singapore, covering over 400,000 sq.ft. of prime real estate across four properties, accommodating over 3500 corporate staff. People Management– Manage and coach team– Develop and sustain a high-quality well motivated team– Ensure high staff morale, trust and work ethics– Build and maintain an environment that supports teamwork, co-operation and performance excellence within team– Mentor and enable Training & Development of team membersClient/Stakeholder Management – Proactively engage stakeholders to ensure that on site client’s expectations are met– Build and develop effective client / stakeholder relationships across multiple levels of the organisation– On-site key point of contact for Facilities in the client’s premises Procurement & Vendor Management– Ensure vendors are well-managed, delivering services on time and within budget– Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice Contracts Management– Plan and manage all contracts to ensure that they are professionally delivered at the right costs– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed– Ensure contracts are continually assessed to deliver best value to the client Finance Management– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics– Ensure financial processes are followed at all times Health & Safety Management–– Recommend continuous quality improvement practices and implement Industry Best Practice operations– Risk Management– Ensure escalation procedures and incident reporting procedures are implemented and in place– Achieve Key Performance Indicators and Service Level Agreement targets

Managed the day-to-day facilities operations of UBS AG in Singapore, covering over 200,000 sq.ft. of prime real estate across four properties, accommodating over 3500 corporate staff.– People Management – Manage and coach team– Develop and sustain a high-quality well motivated team– Ensure high staff morale, trust and work ethics– Build and maintain an environment that supports teamwork, co-operation and performance excellence within team– Mentor and enable Training & Development of team membersClient/Stakeholder Management – Proactively engage stakeholders to ensure that on site client’s expectations are met– Build and develop effective client / stakeholder relationships across multiple levels of the organisation– On-site key point of contact for Facilities in the client’s premises Procurement & Vendor Management– Ensure vendors are well-managed, delivering services on time and within budget– Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice Contracts Management– Plan and manage all contracts to ensure that they are professionally delivered at the right costs– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed– Ensure contracts are continually assessed to deliver best value to the client Finance Management– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics– Ensure financial processes are followed at all times Health & Safety Management–– Recommend continuous quality improvement practices and implement Industry Best Practice operations– Risk Management– Ensure escalation procedures and incident reporting procedures are implemented and in place– Achieve Key Performance Indicators and Service Level Agreement targets

Managed the day-to-day Soft Services operations of UBS AG in Singapore,that include 3 sites and UBS Business University APAC School over 70 meeting rooms -Organizing and planning in-order to have a smooth function for all events.-Planning schedule for my team of 20staff which include concierge, guest services, reservation & operator -Diligent and committed to work and task assigned-Has good communication and leadership skills-Handling challenging situations e.g. client complaints, unpredictable situations, spillage, wrong food and beverage served.-Initiative with a positive mind set -To periodically check on the event and solicit for feedback from the organizer during and after the event.-Meeting up guest during site inspection-Training matters for the department-Liaising with Caterer for UBS AG for all types of event-Planning and Overseeing for UBS AG client & Staff event of capacity up to 500pax for in house event

Millennium & Copthorne International Limited, ranked as Asia’s largest hotel group manages Orchard Hotel. With a stable of 105 hotels worldwide and owned by Hong Leong Group, the clientele base for our hotel are CEOs of MNCs, bankers, business executives, professionals and middle to upper income families. The hotel has 653 rooms, 5 Food & Beverage outlets which include Orchard Café, Hua Ting Restaurant, La Terrasse, Intermezzo Bar and Pool Bar. Banquet facilities include a Grand Ballroom, which seat 1,500 guests, 5 Conference rooms and 5 Function Rooms.I take charge of a Grand Ballroom, which seat 1,500 guests, 5 Conference rooms and 5 Function Rooms.Here is the Strength I can contribute -Organising and planning in-order to have a smooth function for all events.-Diligent and committed to work and task assigned-Has good communication and leadership skills-Handling challenging situations e.g. client complaints, unpredictable situations, spillage, wrong food and beverage served.-Initiative with a positive mind set -Managed Ops & Costing in Banquet Bar -Managed Ops manning Costing-To periodically check on the event and solicit for feedback from the organizer during and after the event.-Meeting up guest during site inspection-Responsible for Profit & Loss for banquet Expense, Labour Cost, Food & Beverage Cost-Training matters for the department