-Acquired the 2 biggest customers in company history through building relationships and marketing campaigns.-Manage a portfolio of 22 accounts and with annual sales of $6 million.-Attend monthly sales meetings and quarterly sales trainings.-Prospect and conduct face-to-face sales calls with business executives and directors throughout assigned territories. In charge of West Texas, the Rockies, and California. -Meet with existing customers to review current services and expand sales opportunities. -Acquired upwards of $44 million in sales revenue in 10 years.-Visit clients on-site to give benefit-oriented sales presentations -Follow up with customer’s Post-sale and offer additional services to increase revenue. -Resolve customer concerns promptly to maintain satisfaction in order to retain customer.

-Responsible of assisting owner with operational decisions and membership goals.-In charge for the day to day operations in the absence of the General Manager.-Trained, coached and mentored staff to ensure smooth adoption of new programs. -Strengthened club's business by leading the implementation of all customer service policies and procedures.-Introduced potential new members to the club and the amenities offered. Brought in 80% of those potential sales

-In charge of day to day operations of the 4,000 room hotel.-Responsible for initiating the customer service orientation of the front desk process.-Handled all VIP meet and greets in the hotel.-Managed anywhere from 15-30 front desk agents and was the Manager on Duty for theentire property twice a week.-Worked side by side with the Vice President of Operations and the General Manager to implement new hotel policies and procedures.-In charge of a wide variety of customer service and administrative tasks to resolve customer issues quicklyandefficiently.-Ensured superior customer experience by addressing customer concerns with empathy and resolving on the spot.-In charge of training, coaching and mentoring staff to ensure smooth adoption of new programs.