Christopher Lemos Email & Phone Number

Redwood City, Ca, Us

Redwood City, Ca, Us

Newark, California, Us

- Created processes to maintain high throughput while boosting team morale and engagement.- Managed KPIs for monthly, quarterly, and yearly reports, driving data-informed decision-making and performance optimization.- Oversaw back-of-house operations at the flagship Millbrae Service Center, streamlining production workflows, conducting technician training, and managing task dispatching.- Contributed to special software release programs aimed at enhancing productivity and reducing technician lag time.- Played a key role in developing Tech Diag Trees, optimizing repair tracking and identifying solutions to decrease repair time.- Trained and mentored KSA technicians, ensuring readiness for service operations at other centers.- Successfully completed projects for 1-of-1 vehicles for high-profile clients, meeting tight deadlines with precision and excellence.- Led the most productive store in the company, achieving top annual performance year-over-year.- Diagnosed and repaired all incoming vehicles at the service center, including performing specialized HV repairs as an HV-certified technician.- Resolved executive-level escalations and collaborated with service engineers to address complex issues.- Partnered with Sales and Delivery teams to meet End-of-Quarter (EOQ) targets and ensure smooth handovers.- Monitored quality control standards, maintaining a high standard of customer satisfaction and improving service outcomes.- Directed daily operations by delegating tasks, optimizing workflow, and managing technician assignments effectively.- Entered and distributed work orders, ensuring seamless communication and task tracking across teams.- Conducted mobile visits for high-end clientele, providing elite service during early 2021.

- Spearheaded the expansion of the store from 4 technicians and 6 stalls to 36 technicians and 43 stalls, achieving over 120% efficiency.- Designed and implemented employee work schedules, ensuring proper shift coverage and operational continuity.- Defined department goals and monitored performance metrics to optimize daily operations and achieve organizational objectives.- Motivated and supported employees, resulting in significantly reduced turnover rates.- Delegated and prioritized daily tasks to meet or exceed shop efficiency targets.- Elevated customer satisfaction by actively addressing complaints and implementing tailored solutions.- Generated comprehensive weekly and monthly efficiency reports to track workflow and shop performance.- Strategically reviewed and prioritized open Repair Orders (RO) every morning to streamline daily operations.- Conducted performance analysis using key metrics to monitor and enhance employee productivity.- Played a pivotal role in hiring and termination decisions to build a high-performing team.- Mentored and trained new hires, equipping them with knowledge of company programs and expectations.- Acted as a liaison between management and department staff to communicate policy changes effectively.- Delivered annual performance reviews for all 35 technicians, fostering professional growth and alignment with company standards.- Collaborated with other stores in the group to establish processes and enhance shop efficiency through process improvement initiatives.

- Interpreted technical drawings and schematics to diagnose and resolve mechanical issues efficiently.- Conducted detailed inspections of damaged vehicles, providing accurate repair cost estimates prior to service.- Ensured compliance with garage safety protocols to meet regulatory and company standards.- Developed expertise in automotive systems and components, enabling precise and timely repairs.- Consulted service and maintenance manuals to perform advanced diagnostics and repairs.- Executed minor maintenance services, including gasket replacements, coolant flushes, and tune-ups, ensuring vehicle reliability.- Assessed, repaired, and aligned vehicle suspension systems to improve handling and safety.-Tested engines and combustion control systems to meet state vehicle compliance requirements.- Repaired engines and transmissions, presenting detailed labor and parts cost breakdowns to clients.- Maintained certifications and pursued continuous training to stay updated on evolving automotive technologies.- Conducted regular servicing of fuel, electrical, and cooling systems to ensure optimal vehicle performance.- Removed, replaced, balanced, and rotated tires to maintain road safety and prolong tire life.

Education record

High School Diploma