Christopher Leonard Email & Phone Number

Bristol, England, Gb

Bristol, England, United Kingdom

Leading a change programme looking at sustainability within our organisation and the introduction and transition to zero emissions vehicles (ZEVs) used to support business activities. Delivery of the programme is aligned to Government Greening Commitments for Govt. bodies by December 2027.

Bristol, England, United Kingdom

Bristol, England, United Kingdom

As my previous fixed term contract was coming to an end, myself and my partner decided to take a year off to go travelling. We found that our family situation, good financial planning and good health, offered us the an opportunity to explore Europe. We found it hugely enjoyable, rewarding, met lovely people, learned about other cultures and have made some amazing memories along the way.

Bristol, United Kingdom

To review and evolve the Service Delivery for this forward-thinking company. Using fresh ideas, better data analysis, review of suppliers and the current service delivery model to create an outstanding service to our prestigious client base.My aim is to revolutionise the method for delivering service delivery reports with the introduction of predictive modelling to help customers make informed decisions about contracts, devices and overall network performance. My methodology generally follows the the key aims of being clear, elegant and simple while placing our customers at the heart of everything we do. It is not a path well-trodden, but it is a path that will be followed to further cement Symec as the provider of choice of rugged and consumer technology as well as the provision of a service support model to ensure end-user productivity is supported.The role is varied and often involves involvement in internal and external projects around further developing our service and products.The continued development of the outstanding team that I work with is already yielding great results and the enthusiasm for the changes that lie ahead are being welcomed by all the teams involved.I am introducing new ways of interacting with our customers, gathering more information about their businesses and recognising key moments in their year in order to be able to support them fully in their technology deliver to their network or organisation. By working together with our customers, with greater involvement in their strategy, we are able to offer holistic solutions to the handheld technology needs.A key focus for 2019 will be customer satisfaction and process and service improvements keeping the client at the heart of everything we do. This is key to measuring and celebrating success with our customers and our team.

Avonmouth, Bristol, Uk

As Operations Manager I have responsible for managing the administrative functions of this fast paced and innovative business. The role has required a strategic review of operational procedures and the creation and delivery of a change program involving streamlining many processes.The administration team have welcomed the changes as they have made it more efficient, and more resilient to business continuity requirements.In the role, I have been key in developing the internal SharePoint site to store information, documents and reference materials that all office and field based staff are able to access. Furthermore, I have created the ability for field engineers to be able to submit timesheets and stock requests using smart forms that are accessible 24/7 through their web enabled devices. I have also developed a customer satisfaction survey program to ensure that we gather the thoughts and opinions of our service throughout the process of dealing with our business. This has proved insightful for us and important to demonstrate how important our customer service is to us and how we are always looking to improve.I have created other smart applications to ensure accuracy of quotation information, monitor and locate stock items, and monitor internal projects.

Bristol, United Kingdom

Computershare owns four Tenancy Deposit Protection (TDP) schemes that are offered to Agents, Landlords and Tenants within the UK, making it the home of deposit protection. The Deposit Protection Service (The DPS), including both custodial and insured schemes, The Letting Protection Service Scotland (LPS Scotland) and the Letting Protection Service Northern Ireland (The LPS Northern Ireland) are run using the extensive knowledge demonstrated by our experienced team.I am responsible for forming and maintaining relationships with our key clients and working together with them, and our Account Managers, to create an efficient model to support their business. We continue to pride ourselves on our independence, innovation and customer service.Since starting the role in 2012, I have project managed the launch of the new insured tenancy deposit scheme in England & Wales and the custodial scheme in Northern Ireland. We have delivered these schemes with the assistance of our internal operational and technology teams to an exceptionally high standard.More information can be found at www.computershare.com/tdpAs part of my Business Development role, I’m proud to have been part of the team helping to secure Computershare’s appointment to administer the Government Stock Registers (Gilts) on behalf of Her Majesty’s Treasury (HMT) in the UK, subject to contract.

Bristol, United Kingdom

Managing corporate events to tight timescales; providing quotes and justification for new business opportunities; managing internal and external clients expectations; calculate and deliver final invoices and secure settlement; and plan and deliver corporate event responsibility mapping and control tools.

Bristol, United Kingdom

Successful implementation of an electronic task list, monitoring tool and controls; increased the profitability of the client base through regular fees reviews and matching new products to client requirements; develop team awareness of profitability and budgeting skills; created automated management information tools; and measured and monitored client satisfaction improvement across the client base.

Bristol

Responding to customer enquiries via all forms of media and helping drive up customer satisfaction scores. This lead to promotion to a position in Client Services. This role included managing client accounts; presenting information on new product offerings; completion of service reviews; providing management information on key performance indicators and financial performance; and responsibility for deliver of information on market developments.

Bristol, United Kingdom

Booking viewings, negotiation, valuations, sales chasing and cashier responsibilities when required.

A-Levels, Psychology, Sociology And Biology

Activities and Societies: Member of the Student Union committeeA-Levels and a member of the Student Union board

English, Mathematics, Physics, Chemistry, Biology, French, Geography And History

Activities and Societies: Hockey and rugby school teamsGCSE's and achieved sporting success

Accredited, Registered Scrum Master & Product Owner Training, Accreditation