Chris Leonardi work email
- Valid
- Valid
Chris Leonardi personal email
Chris Leonardi phone numbers
UNH graduate with a B.S. in Information Systems & Business Analytics and Finance, and have been working in B2B Saas Customer Success since 2019. I am passionate about helping people, and am working towards a career in which I can use data and technology to help businesses grow. Outside of work, you'll find me watching soccer, at the movies, or looking for the best local brewery.
-
Enterprise Customer Success ManagerFunnel Jan 2024 - PresentStockholm, Stockholm County, Se*Managed portfolio of ~80 Enterprise clients and oversaw retention, onboarding & growth. Book of Business was the largest of all CSMs globally in 2024 at ~$4M ARR with highest NRR among US CSMs*Collaborated with Solutions, Product, Operations & Development orgs to refine processes such as onboarding new customers, responding to custom development requests, new user training, and low-touch sales*Served on various task-forces to optimize product pricing, legal best practices, churn analysis, company-wide reporting metrics & company culture & values*Led US CSMs in tracked daily activity in 2024, including emails sent, meetings held, task completion & time to completion, and touchpoints with customers in onboarding -
Customer Success Manager (Mid-Market)Funnel Jun 2021 - Jan 2024Stockholm, Stockholm County, Se*Managed portfolio of ~80 clients (~$1.5m ARR) and oversaw retention & growth*Led Boston CS Org of 10 CSMs in 2022 NRR, managing 4 of the top 10 and 10 of top 25 largest customers in Mid-Market Customer Segment, led global mid-market CSMs in 2023 NRR*Finished 2022 with lowest churn among all global CSMs, amid record high churn company-wide*Serve as de-facto team lead for new employee onboarding*Led benchmarking initiative to provide relevant insights & trends to customers for their marketing data stack
-
Senior Technical Support & Implementation SpecialistWordstream Aug 2020 - Jun 2021Mclean, Virginia, Us*Develop Chat Bot to automate Customer Support experience for common issues, with bot closing ~75% of case interactions after 6 months*Lead initiative to build out internal documentation library and training program for partnership with vendor affiliate company, with vendor closing up to ~95% of cases after 3 months*Implement ad conversion, analytics tracking and remarketing on customers websites for Google Ads, Microsoft Ads, Facebook Ads & Google Analytics for most major Content Mgmt. Systems*Create content for customer-facing knowledge base to more efficiently serve solutions to end-users*Provided data and detailed suggestions for process improvements to senior leadership regarding phone line customer support, leading to complete overhaul of support channels*Mentor and train new team members on day-to-day tasks, and provide technical assistance for greater Customer Success & Managed Services organizations -
Customer Support SpecialistWordstream Aug 2019 - Aug 2020Mclean, Virginia, Us*Provide technical support and paid search consultative advice for ~4,000 SMB clients worldwide*Manage workflow of customer support via technical support cases, live chat, and phone line, while leading the team in total cases closed, time to close and time to response*Collaborate with product & engineering teams to identify software bugs and opportunities for UX/UI enhancements based on customer feedback*Write internal documentation for common issues that employees may face in-platform and with partner native interfaces (i.e. Google Ads, Facebook Ads, etc.), on a varying level of technical difficulty*Develop and test departmental processes & workflows for rapidly evolving support team*Provide top notch service to customers during COVID-19 Pandemic, seeing first response time & case average time to close drop by 30% while overall volume increased by 40%
-
It AnalystLoftware Jun 2018 - Aug 2019Portsmouth, Nh, Us*Responsible for day-to-day IT support operations for over 190 employees across the US, as well as in the UK, Germany, China and Singapore*Contribute to various technical projects in supporting the business goals and objectives of the company (e.g. Office 365 migration, AWS administration, VMware management, etc.)*Performed several server upgrades for various company systems including ESXi and Jira*Provided first level response to user requests for the entire organization (e.g. support for applications and hardware/software related issues)*Created training program for new and existing employees with regards to IT processes, equipments and programs pertaining to every day business use cases*Serve as the IT Department lead on onboarding of over 100 new employees for both configuring accounts and equipment, as well as training new users*Lead IT department in number of support incidents resolved over the duration of employment, resolving over 50% of all IT related issues -
It InternLoftware Nov 2016 - May 2018Portsmouth, Nh, UsAs an Intern in the IT department, my duties include:* Facilitation of day-to-day desktop operations, including hardware & software support for a range of company resources, progression of company technical infrastructure, and basic network administration* Administration of business applications including a companywide migration to Office 365, as well as a variety of other programs such as SharePoint, antivirus software, etc.*Aided IT department acquisition of another company by migrating AD accounts and serving as technical point of contact for newly acquired employees* Provided desktop support for company of over 120 employees, both in person and remotely to offices throughout the US, as well as in Germany, Singapore and the UK
Chris Leonardi Skills
Chris Leonardi Education Details
-
Unh Peter T. Paul College Of Business And EconomicsFinance -
Grafton High School
Frequently Asked Questions about Chris Leonardi
What company does Chris Leonardi work for?
Chris Leonardi works for Funnel
What is Chris Leonardi's role at the current company?
Chris Leonardi's current role is CSM @ Funnel.
What is Chris Leonardi's email address?
Chris Leonardi's email address is cl****@****are.com
What is Chris Leonardi's direct phone number?
Chris Leonardi's direct phone number is +150875*****
What schools did Chris Leonardi attend?
Chris Leonardi attended Unh Peter T. Paul College Of Business And Economics, Grafton High School.
What are some of Chris Leonardi's interests?
Chris Leonardi has interest in Children.
What skills is Chris Leonardi known for?
Chris Leonardi has skills like Leadership, Teamwork, Time Management, Microsoft Word, Public Speaking, Microsoft Office, Communication, Event Planning, Social Media, Microsoft Excel, Customer Service, Sales.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial