Working closely with customer management for company/IT/SAP needs.• Managing full-scale SAP update/upgrade projects from beginning to end.• Managing work done by offshore Basis team• Prioritizing work done in-house and offshore with ticketing system and continuous meetings.• Using SAP best practice methodology to deliver customer requests• Upgrading and migrating entire SAP infrastructure for customer based on the company’s requests and SAP practices.o Creating project plans and documentation for team and the customer.• Rebuilding an entire SAP ecosystem after ransomware decimated their entire SAP infrastructureo Managing work done by offshore helpo Project documentation for customer and teamo Collaborating with customer management to ensure all work is being performed to their expectations.o Following collaborative plan from beginning to end.

• Working with the various teams on the project to coordinate and plan the technical deployments of the various solutions including SAP Transportable and Non-Transportable systems, legacy systems and other third-party applications. • Provide support to the team on SAP Transports and Tools including Solution Manager Quality Gate Management and Change Request Management (ChaRM), CTS+ and TMS.• Provide documentation and training on SAP Transports and Tools as needed by the project team.• Working with the Development teams to support SAP Transports including organization/bundling, dual maintenance/retrofit and object conflict issue resolution. • Working with the Cutover Team to plan and execute the release and import of SAP Transports during the cutover rehearsals, go-live and hyper-care phases of the project.• Working with the Testing Team to plan and execute the release and import of SAP Transports during the testing phases of the project.

• Full-cycle Heterogeneous and Homogenous SAP system migrations.• Full-cycle SAP implementation.• Monitoring several SAP systems for different companies all over North America.• Ensuring availability, reliability and compliance.• Installing and maintaining systems on VMware Player, VMware Server, and vSphere Client.• SAP security - role and user management/troubleshooting. • Create and import transports through the system landscape.• Update systems; SAP kernel, ST-A/PI, Oracle/SQL databases, etc.• Running system restore/refresh procedures on SAP systems.• Installing monthly SAP security notes across ERP landscapes.• Installation of Enhancement Packs and Support Stacks with SUM, JSPM, and SPAM/SAINT.• Installing BOBJ with Upgrades/Updates.• Installing ERP, Netweaver, Portal, XI, CRM, and Solution Manager Products.• Installing/upgrading GRC 10.0.• SQL 2005/2008/2012 & Oracle 10G/11G Installations and Upgrades with SAP.• Troubleshooting portal, ABAP, Solution Manager, BI, SRM, CRM, and PI systems.• Managing small-to-large scale projects.• Organizing/prioritizing workload through helpdesk system.• Documentation of work procedures

IT Security Internship Overseeing of department co-workers and making sure their work is completed in a satisfactory manner and that they keep a clean, safe work environmentGeneral computer and networking help-desk type responsibilitiesManufacturing, preparing and organizing orders for shipmentAccording to specifications, set-up appropriate tooling to be used for each order scheduledMaintenance and upkeep of machines and equipment used in department Working with Quality Control, customer service, and engineering departments to put out the best possible product to the customerLean Enterprise training

• Server installation, implementation, and administration• Network troubleshooting• Active Directory implementation and administration• PC rebuilds• Network cabling• Configuring and implementing wireless routers, wired routers, and switches• Windows XP, Window 7, and Windows Server 2003 troubleshooting