🏅 Diana Princess of Wales Memorial Award Recipient | Customer Service Expert | Fraud Prevention SpecialistI am a driven professional with a robust background in customer service, fraud prevention, and charity team leadership. With over 18 years of experience in diverse industries including banking, hospitality, and sports, I pride myself on delivering excellence and fostering strong customer relationships.Currently, I serve as a Customer Service Representative and Subject Matter Expert at a bank, where I excel in fraud prevention and customer protection. My role involves detecting fraudulent activities, ensuring compliance with banking regulations, and achieving top-tier performance in customer interactions.Key Achievements:- Diana Princess of Wales Memorial Award for Young People recipient.- Consistently achieved gold-standard calls at the bank.- Top 10 for Customer Service at Domino’s Pizza.Skills:- Exceptional organisational and problem-solving abilities.- Proficiency in adaptability for changing circumstances and environments.- Strong communication and empathy, especially with distressed customers.I thrive in roles that challenge me to utilise my meticulous attention to detail and solution-oriented mindset. Whether working in fast-paced environments or leading projects for charities, my goal is to make a meaningful impact and continuously grow both personally and professionally.Interests:Outside of work, I enjoy self-improvement through books and online courses, challenging myself with sports like bouldering and swimming, and exploring new experiences with my wife.Looking forward to connecting and exploring potential collaborations!
Bank
-
Customer Service Representative (Customer Protection)Bank Feb 2023 - PresentGlasgow, Scotland, United KingdomAs part of the wider Fraud Team, quite simply, I'm a lie and fraud detector; communicating with customers over the phone I'm sifting out the real truth.
-
Lifeguard/Leisure AssistantGlasgow Life Jan 2022 - Jul 2022Glasgow, Scotland, United Kingdom▪ Ensuring a safe environment throughout whole venue at all times.▪ Attending training to give excellent customer service and ensuring safety for childrenand vulnerable people.▪ Being detailed in duties of cleaning; going above and beyond with deep cleaning to make venue welcoming and attractive. -
Food Delivery DriverUber Feb 2021 - Jan 2022Glasgow, Scotland, United Kingdom▪ Bringing friendliness, sincerity and joy to the environment I am in and people I come incontact with.▪ Extra effort in keeping food and drinks at the correct temperature, delivering promptlyand communicating well when necessary for a good customer experience. -
Product DesignerSide Hustle Jan 2021 - Dec 2021Glasgow, Scotland, United KingdomCurrently writing a patent and developing a product adaptable to face masks in order to prevent eyewear from fogging up.
-
Food Delivery DriverChinese Takeaway Sep 2020 - Feb 2021Glasgow, Scotland, United KingdomWith best-route and local area knowledge, providing a quick and quality service. -
Counter Supervisor, Cook & PackerThe Oriental Cuisine Nov 2019 - Sep 2020Glasgow, Scotland, United KingdomWork History with this Company:Nov 19 – Sep 20: Counter Supervisor, Fried Rice Cook and Order PackerJun 15 – Apr 17: Stock Buyer and The Below RolesJul 09 – Mar 14: Counter Supervisor, Fried Rice Cook, Order Packer and Kitchen PorterJul 05 – Jul 09: Counter Assistant and Kitchen Porter▪ Working in very fast-paced environment within a team. ▪ Often working multiple roles, ensuring maximum efficiency of our service as a whole.▪ Detailed and clear communication with team and customers, ensuring accuracy oforders and minimal mistakes.▪ Suggesting workflow optimisations.▪ Manually updating the new but poorly formatted computerised till, improving dailyusage efficiency approximately 3 to 5 fold.▪ Administration and financial management.▪ Experience with cash registers and balancing.▪ Phone communication experience and knowledge of phonetic alphabet.
-
Male Unit Leader & LifeguardHarbour Ridge Camp Jun 2019 - Aug 2019Prince Edward, On, Canada▪ Leading and discipling all male staff and holding leaders accountable to camp goalsand policies. ▪ Working with children 7 - 17 years old through day camps and overnight camps (up to 5nights.) Planning, running and/or supervising camp activities including games andwater activities, i.e. beach swims, canoeing, kayaking, wakeboarding, etc.▪ Assisting camp leaders in dealing with camper issues, overseeing activity areas,discipling staff through small groups and one on one meetings, and helping in otherareas where a need may arise.
-
Snowboard InstructorSnow Country Instructors Dec 2018 - Mar 2019Niigata, Japan▪ Tailoring safe and enjoyable experiences for children and adults of varying abilities▪ Focusing on providing continuous positive and constructive feedback.▪ Working in 9 different ski resorts requiring adept organisational skills, flexibility andsolid team communications (with 40 other instructors.) ▪ Working and living life with instructors from all over the world.▪ Teaching in both English and Cantonese.
-
Lifeguard/Sports-Venue AssistantEast Ayrshire Leisure May 2018 - Dec 2018Galston, Scotland, United Kingdom▪ Supervising and playing games with children during Kid’s Club. ▪ Reporting any potential dangers, hazards and risks, including bullying and abuse.▪ Training regularly to provide a safe environment and excellent customer service for all.▪ Proactive - permitted to bring in own power jet washer for a rejuvenating clean ofvenue.
Christopher Li Education Details
-
Product Design
Frequently Asked Questions about Christopher Li
What company does Christopher Li work for?
Christopher Li works for Bank
What is Christopher Li's role at the current company?
Christopher Li's current role is Fraud Prevention Investigator.
What schools did Christopher Li attend?
Christopher Li attended University Of Strathclyde, University College Of Estate Management.
Not the Christopher Li you were looking for?
-
-
1caspianinsurance.co.uk -
-
-
Christopher Li
United Kingdom
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial