Christopher Licerio Email & Phone Number

Colorado Springs, Colorado

Customer Service, assisting customers in locating products within the store. Advised customers on services or products sold/offered by King Soopers. Processed customer refunds and exchanges. Processed Western Union Money Transfers, Payouts, and Payments. Generated and sold Western Union money orders. Sold lotto tickets and dispensed cash winnings. Sold tickets through the TicketsWest system for concerts, sporting events, etc. Assisted in the payment of customer expenses (i.e. utility or cable internet bills,) using the CheckFree bill paying service. Updated customer loyalty information. Handled cash, check, debit and/or credit transactions. Processed end of day reports. Helped with the bagging of groceries, when needed, and other duties as assigned.

Englewood, Co

Canceled Soft Add Products (i.e. extended warranties, GAP insurance, credit life and disability policies) following the repossession of a vehicle. Generated/Sent refund request letters to auto dealerships and/or insurance companies for refunds from canceled soft add products. Negotiating the timely receipt of refunds by following up via telephone/e-mail with dealerships/insurance companies. Verified and updated dealership/insurance company contact information in customer database system. Assisted manager with any special projects and/or urgent requests. Assisted in the training of new and/or temporary employees.

Englewood, Co

Assigned vehicles out for repossession to appropriate recovery agents from an assigned portfolio of customers, tow companies, and/or private auction houses. Negotiated the timely pickup and delivery of repossessed vehicles to private auctions with frequent follow-up via telephone and/or e-mail with recovery agencies/tow companies.

Englewood, Co

Generated report for daily entry of condition reports for newly repossessed vehicles. Generated report for the daily cancellation of soft add products. Generated report daily reports of vehicles ready for transport to auction. Ensured entry of the condition reports were completed on daily basis, per company policies and procedures. Ensured that all soft add products were cancelled on a daily basis, per company policies and procedures. Ensured that all vehicles that were ready for transport were assigned to the appropriate transport company for delivery to auction, per company policies and procedures. Resolved all problems concerning the transport of vehicles to auction. Helped in the hiring/interviewing process of prospective employees. Generated and discussed annual performance reviews for/with employees. Assisted with checking in condition reports, soft add cancellations, and transport of vehicles to auction, when volume was high to meet the daily deadlines.

Englewood, Co

Ensured that all condition reports for newly repossessed vehicles were received and entered into the customer database on a daily basis, checking for accuracy and timely entry, per company policies and procedures. Ensured that all soft add products were canceled on a daily basis, per established deadlines, and/or company policy. Assisted in the hiring/interviewing process of prospective employees.

Medical Billing And Coding

Received career diploma in March 2015 with a 4.0 GPA

Computer Infomation Systems

Received diploma in Nov 1993

General Studies

Graduated in May 1989