Christopher Lickfold Email & Phone Number

Letchworth Garden City, Gb

Baldock, England, United Kingdom

Luton, United Kingdom

Hemel Hempstead, United Kingdom

Stevenage, United Kingdom

Hitchin, Hertfordshire, United Kingdom

Welwyn Garden City, Hertfordshire, United Kingdom

•Managing a team of Technicians to ensure deliver and install all the equipment.•Ensuring the team effectively compiled and processed new orders and collections for service users to agreed SLA.•Handling escalated confidential and sensitive calls to ensure service delivery for healthcare users and professionals•Designing and implementing a new performance management strategy for the department•Assessing and improving the route planning to deliver significant improvements in service delivery•Using software to modernise and monitor delivery standards and performance of the service delivery team•Overseeing and supporting the creation of a new staff handbook and standard operating procedures manual

Welwyn Garden City

•Delivering targets and agreed profit margins•Ownership of recruitment for the restaurant •Managing bookings and colleague deployment within the restaurant to ensure maximum profit and the best service for customers•Performance Management of colleagues •Assisting with profit protection to keep the business safe and profitable. Including looking and reviewing the monthly Profit and Loss account to identify and resolve shrink and waste. •Continual Risk assessment to ensure the safety of customers and colleagues

•Jointly responsible for reviewing, meeting and exceeding all sales targets.•Ordering stock and maintaining inventory•Merchandising •Cash Handling and Banking•Customer Service•Coaching and training of temporary staff

London, England

•Managing a security portfolio in excess of 1 million pounds for a major food retailer•Delivering bespoke security solutions to multiple retail concepts•Cost control and budget savings through innovation•Audit and reviewing of regional sites•Close liaison with other departments in implementing new processes (including client management and IT)•Team management (100+ security officers) including recruitment, appraisals, disciplinary and all administrative tasks.•Developing and implementing new training processes•Risk Assessing to protect team and business•Analysis and implementing of innovative shrink management techniques•IOSH trained and practiced across my areas

London, United Kingdom

•Focusing on retail shrink •Managing diverse teams of officers •Focusing with significant loss prevention targets and improving the security procedures•All aspects of performance management•Recruiting, training and developing of officers