Teaching Electricity basics in the HVAC/R systemsCreating and managing a course schedule Creating level of measurement to ensure skill sets are obtained by the students Setup and perform lab type classes using live Electrical circuits Provide assistance to students when requested

Perform standard maintenance on Chillers and Roof top units.Perform repairs on commercial refrigeration units.Specialized on York Water and Air Cooled Chillers.Ability to work on Steam Turbines and Absorption Chillers.Perform service on Low and High Pressure equipment. Service and Diagnose Refrigerant Monitors. Provide excellent service to our customers.Perform services with safety as the number one priority.

Responsible for preforming maintenance on heating an air conditioning systems.Preform diagnosis on heating and air conditioning systems .Provide great customer service .Recommend and sell proper replacement equipment.Install and replace heating and air conditioning units.Respond to service calls and emergency calls.

Managing up to ten locations to ensure the delivery of outstanding customer service and hands-on support for Associates and Supervisors, ensuring customer service excellence, technical service excellence, and Retail sales excellence Completed ongoing trainings in Retail Technical Services operations to introduce new products to the field and provide hands-on training to employees. Review and process payroll duties, including P&L reporting ensuring to meet budget each month.Oversee training schedule on a regional scale. Coach and develop Supervisors to be flexible and adapt to the rapidly changing retail environment.Primary point-of-contact and managerial presence in the technical service departments in multiple retail locations of a major wireless carrier.Served as the direct manager for Department Supervisors and Wireless Customer Service Associates with no Department Supervisors.Promoted a selling environment focused on exceeding sales quotas. Encouraged an environment that provides customers with service excellence. Created a culture that embraces Retail Technical Services values and complements the goals of our Client.Coordinated with the Regional Manager (RM) on sales spiffs and contests. Traveled extensively to locations within the territory. Assisted the RM with all department operations including hiring and terminating personnel. Oversaw weekly staffing schedule and submit to Client for approval. Met headcount requirements by meeting RTS hiring metrics.Conducted regular team meetings with Associates. Generated requested reports.Participated in quarterly market reviews with Client. Stayed abreast of technical developments within the wireless industry. Analyzed and resolved procedural problems; partner with the Client on issues as needed. Wrote and delivered performance appraisals to Department Supervisors in conjunction with Regional Manager. Collected and documented information for disciplinary actions.

Supervised a team of twelve employees Responsible for Employee Safety, Productivity and Scan Rates Served as a Member of the Safety Committee and certified in First Aid & CPR Monitored employee time cards and payroll Managed Loss Prevention Investigations