SPH Media is the trusted source of news on Singapore and Asia, to represent the communities that make up Singapore, and to connect them to the world. It has several business segments in the media industry, including the publishing of newspapers, magazines, and books in both print and digital editions. It also owns and operates other businesses including radio stations and outdoor media.RESPONSIBILITIES- Manage about 3,000 users with about 400+ Enterprise & Digital applications supporting Newsroom, Production (print) and corporate services. Includes a diverse technology stack of Operating systems, Databases, Middleware, Cloud operators, Network providers (Telco, CDN), etc. - Manage a cross functional team of over 80 staff including Digital workspace (End user Computing/Service Desk), Cloud Operations (AWS), IT Infrastructure (Network, Systems, Storage, Database, Messaging, Unified Communications), Data Centre operations and IT Service managementACHIEVEMENTS- Transformed the Digital Workplace with a Program to improve communication and collaboration (Zoom), digitize business processes and transform them into streamlined workflows Automate repetitive processes (ServiceNow)- Modernized Identity Access Management (IAM) to a cloud-based solution on OKTA to enhance workplace security as well as introduced Mobile device management (MDM) and Single Sign On (SSO) for over 150 Enterprise Applications.- Enhanced SPH security & compliance in public Cloud (AWS) with a Cloud Operating model that partners with AWS Managed Services (AMS) to accelerate operational capabilities (leveraging AWS detective guardrails, monitoring, security, and incident management best practices) as well as spearheaded migration to AWS Control Tower to govern SPH’s multi account AWS environment - Established the IT Infrastructure modernization program to stabilize IT infrastructure on premise and accelerate migration to Cloud services

Accountable for the global IT service delivery to International SOS Business lines with 26 Medical & Security Assistance Centers, 25 Aspire Lifestyle concierges and over 60 clinics globally. Led a global cross-functional team of 100+ internal and outsourced (offshore) resources including IT Service Desk, Infrastructure and Application management support. ACHIEVEMENTS• Transformed the IT delivery to a 24/7 IT Shared Services organization which provide an operationally stable environment and cost savings of 5%/USD1M per annum to the business. • Led multiple complex IT transformation programs worth more than USD50m including Public Cloud adoption (Azure), Global Network (MPLS), Firewall consolidation, Unified Communications and Call Centre (Telephony) & Data Centre consolidation• Managed the Enterprise outsourcing of the Global IT Service Desk and Application management worth more than USD25m including the adoption of IT Service Management platform (ServiceNow) and processes enabling greater self-service adoption, higher user satisfaction and IT efficiencies • Spearheaded the move to public cloud to enhance the agility and innovation of digital apps, enabled the delivery team to manage the hybrid environment for the Digital & Enterprise applications and infrastructure landscape.

Established & managed the SITA Command Centre (SCC) in Singapore and SITA’s Global Service desk (Delhi) that provides best practice end-to-end service management capabilities, bringing together all its operational activities within a single centre of excellence. Using advanced automation, monitoring and process management tools, to provide the Air Transport Industry an end-to-end service, managed by one unified global team.Managed more than 10,000 devices globally at Airports and Airlines town office with a team of team responsible for communications (LAN/WAN), Baggage management systems, Airport Operations, Border Security, Network Security, Cloud Servers and SITA’s Major Incident Management processACHIEVEMENTS Established the Air Transport Industry first, SITA Command Centre (SCC) in Asia to provide an uninterrupted global workflow, which follows the sun with up 100 highly driven and customer focus individuals Developed the overall program to recruit talent, establish knowledge transfer program (Montreal/Singapore) for SITA Applications and successfully transitioned within 12 months Transformed the SITA Command Centre operating model to align with ITIL and Agile best practices to ensure governance and quality assurance, and Knowledge Management within SITA Global Services Target “zero downtime” through the use of automation tools and adopting industry best practices with availability dashboard, proactive monitoring that achieved 69% of Major Incidents proactively detected by SCC Improved the customer satisfaction levels for the Global Service desk to more than 99.8% through implementation of improved knowledge base, governance and standards.

 Oversees formulation of the strategy development, technology roadmaps, and ensures alignment across ICT delivery units and alignment with T-Systems global product teams Develops and delivers highly compelling demonstrations, evaluations, pilot requests and presentations that illustrate the company's solutions and how they add value to our customers. Support the RFI/RFP process including assisting in the RFP strategy, review of RFP team’s response, responding to follow-up questions, preparing and delivering customer presentation as appropriate Lead customer conversations on service delivery and hosting capabilities as it relates to the customer’s and prospect’s environment and technical requirements. Manage T-Systems Data centres, hosting and network environments, cloud, data storage, and infrastructure management and operations. Lead the ICT Service delivery teams for Asia South including Solution design, Customer Service management, IT Infrastructure, Service desk and Project management  Sell ICT services through engaging with enterprise customers to understand their business drivers and application portfolio. Develop ICT strategies with senior executives and present respective proposals. Drives end-to end revenue, profitability, and pipeline of installed customer base in Asia South  Oversee delivery of programs & projects, ensure high quality, on time and on budget delivery and customer satisfaction. Mitigation of delivery risks and issues. Influencing and leads customer experience and engagement from sales though delivery to produce high-quality, business driven outcomes for the customer

Accountable for establishment and management of AGIS which is the internal IT Service provider supporting its investment banking, asset management and private banking companies in Asia Pacific. Managed an agile business focus IT team of about 25 staff supporting business critical Banking application (Finance, Settlements, Credit, SWIFT payments, etc) and infrastructure. Introduced multiple innovative solutions around proactive monitoring of Infrastructure, Data centres and spearheaded the adoption and alignment of IT Service Management best practice (ITIL) for the group.Managed the Internal IT service provider with a budget of SGD5m with P&L responsibilities.ACHIEVEMENTS Established the AGIS Allianz branch office in Singapore working extensively with local legal, audit, finance and tax organizations to Incorporate the branch  Developed a comprehensive IT service catalog, costing model, charge back model and operated the centre as an Internal IT Service provider with corresponding SLA’s and unit pricing• Developed an “entrepreneur” like culture that allowed the team to own business challenges and create innovative solutions that resulted in increase productivity and successive profits of more than 20%.• Transformed the regional network to by leveraging on the Public Internet (IP VPN) for non-mission critical traffic and bandwidth on-demand network solutions Established the internal corporate voice network with local breakout points allowing the business to communicate without high costs IDD• Led multiple complex in IT transformation programs in Allianz including establishing its regional Data Centre in Singapore, network (voice/data) consolidation, firewall setup and migration of the DC to T-Systems.

Founded in 1872 and is headquartered in Frankfurt Main, Germany. Dresdner Bank AG formerly operated as a wholly owned subsidiary of Allianz SE. As of January 12, 2009, Dresdner Bank AG operates as a subsidiary of Commerzbank AG. DREGIS was the global IT Services company for Dresdner Bank AG group with operating entities in Europe and Asia. DREGIS in Asia was setup to support its commercial banking arm, investment banking (Dresdner Kleinwort Wasserstein), asset management (Allianz Global Investors) and private banking companies (Dresdner Bank Private Banking) companies in Asia. Operated as the internal IT Service provider for Dresdner Bank AG Group companies with about 20 staff based in Singapore managing mainframe based banking application (ANLOS/Merva) and regional voice, network & telecommunication