Christopher Lindenmuth Email & Phone Number

Erie, PA, US

Provide leadership of a team managing the day-to-day operations of our Hardware Asset, Software Asset and Configuration Management and overall discipline. Directly manage vendor relationships with our VARs, Asset and Disposal partners. Overall accountable of our end-to-end Asset Lifecycle.

Erie, PA, US

Closely supervised the work of individual contributors. Accountable for the overall performance of the IT Billing and Payments Support team. Responsible for IT Billing System Support, as well as Application Owner for our STG Billing application, and relationship owner for our 3rd party paymentsvendor. Provided Leadership, encouraged teamwork and managed.

Erie, PA, US

Closely supervises the work of individual contributors. Accountable for the overall performance of the IT Asset Management Administration team, responsible for IT Asset Management Procurement, Inventory and Disposal Management. Provided Leadership: - Encourage employees to see how their contributions align to the strategy of the Division, and to see how.

Erie, PA, US

Responsibilities of this role include Leadership of the Desk side team responsible for fulfilling our Moves, Adds and Changes process. PC Imaging, Repairs, and tier 2 hardware support for the over 5000 endpoints across the company. Support for both Windows and Apple hardware. This role is also responsible for the Hardware / Software Asset Management Team.

Erie, PA, US

• Responsible for the overall Administration of our ITSM Tool BMC Service Desk Express (SDE), including all workflow creation, patching, forms creation and maintenance, and database troubleshooting.
• Facilitated the upgrade from SDE version 9.20.4248 to 9.80.600 in both of our production environments.
• Updated processes to enhance the efficiency of IT using the SDE workflow engine and other tools available. Examples include upgrades to our Change and Problem management processes.
• Trained and certified on Transact-SQL Scripting, to build enhanced business rules and maintain indexes for system performance.
• Creation and Support of Advanced Crystal Reports, used daily by the Business and IT to identify Trends.
• Using InfoPath Forms as a user friendly interface and approval tool, developed other Business Processes to capture data and create Requests for IT. An example would include a Contractor Request Form. This form captured.

Erie, PA, US

• Responsible for the coordination and completion of the following high level projects:
• Completed the company wide certification and upgrade from Microsoft Internet Explorer 6 to 7 as a Project Lead. Worked with our Business Areas and other areas of IT to ensure the appropriate policy settings were.
• Reviewed and enhanced our Deskside Moves, Adds and Changes (MAC) process to ensure our procedures were efficient by building automation using our ITSM Tool (BMC Service Desk Express) via the workflow engine.
• Interviewed members of the Business and the Deskside team to understand current process and gaps/issues.
• Documented and trained on steps for new members of the team.
• Worked in a Business Analyst and Project Lead role for the creation of our IT Service Request Forms Portal. The various InfoPath forms in this portal facilitated repeat employee request to the IT Service Desk such as.

Erie, PA, US

• Responsible for the resolution of complex tickets escalated from the tier 1 and 2 groups, while mentoring these groups for future first call resolution.
• Creation of procedural documentation to aid in the resolution of more complicated issues.
• Developed a direct working relationship with our Tier 2 Support contacts in our Development areas while working on various high level projects such as BroadBand ERIElink (enabling our systems to communicate over a.
• Attained knowledge of Personal, Commercial and Life lines of Insurance, through company provided courses attended during lunch periods, which helped answer questions on the phone.
• Supported various in-house developed applications for Agent use in writing Quotes and Applications such as Datasharing (DOS), DSpro (Windows) and ErieConnection (Online). Support of other online tools on both our.
• Recognition of effort received through letters from agents direct to our CEO, in appreciation of extra effort and off hours support. Various awards from Peers in recognition of my willingness to help and share knowledge.

• Support of over 1100 Rent-to-Own stores running in house developed Point of Sale software. Support of company owned PC equipment, and network technology.
• Documentation of all troubleshooting and support in our “Front Range HEAT” ITSM tool.
• Responsible for the resolution of complex tickets escalated from the tier 1 and 2 groups, while mentoring these groups for future first call resolution.
• Experience with FoxPro and SQL database table data manipulation and scripting, in support of our various Point of Sales solutions.
• Creation and distribution of reports and documentation. Update and maintain our knowledgebase of known errors to increase first call resolution.
• Training of staff on Call Center procedures such as prioritizing calls, and knowing when to escalate.

Helped with cabling.

• Experience in Novell Server support and administration.
• Responsible for Software installation and configuration of new computer equipment for the employees.
• Desk side support of in-house employees, while supporting remote offices via pcAnywhere over a DialUp connection, to save on transportation expenses and time.
• Developed a Microsoft Access Database to track a Family Caregiver program, that allocated reimbursement of expenses to family members taking care of disabled family.

Associates In Cis, Networking

H.S. Diploma