Christopher Line Email & Phone Number

Northampton, Gb

Gosport, Hampshire

Malta

Managed transactions on behalf of the business and of clients, nationally and internationally.Liaised with many areas of the business, and with the Partners, to ensure the above were completed consistently and efficiently, within the time frame required.Handled internal and external payment queries, negotiated optimum rates for international payments and provided the support and assistance with ad hoc tasks as required by the Finance Team.

Nottingham, United Kingdom

Investigating and responding to Payment Protection Insurance complaints using knowledge and experience of historic business practices, and adhering to the DISP guidelines for the handling of financial complaints.Writing bespoke responses to customers explaining the findings and conclusions of the investigation.Contacting customers, third party businesses and the insurance administrator to obtain complaint relevant information and insight.Designed and implemented a checklist for use by the team to aid consistency and ensure quality across cases.Provide bespoke responses to customers who make follow up complaints, which requires a broader understanding of the complaints process, and of the methods used to calculate and apply redress.

Nottingham, United Kingdom

Working within the Customer Relations Department, the Financial Services Compensation Scheme (FSCS) contact programme and the Past Business Review team, which aimed to rectify inaccuracies identified with historic Payment Protection Insurance complaint redress calculations and payments.Delivered induction training to colleagues new to the business which outlined the functions of the organisation within the broader context of the financial services sector.Developed and managed a system for capturing and collating complaints received from the branch network, enabling statistical reporting to senior management, which had not previously existed. This would become integral to the business’ closedown planning and resultant branch closures, as details of complaint volumes and types helped inform the relative performance of each branch.Wrote bespoke complaint responses for customers who were dissatisfied with the compensation they had received as part of the Past Business Review project. This required a working understanding and the ability to explain the process of calculating Payment Protection Insurance redress appropriately to the customer.

Northampton, United Kingdom

Roles and responsibilities included cash handling, customer service, stock replenishment and serving food and drink (including alcohol).

Northampton

Roles and responsibilities included stock control, cash handling, customer service and merchandising.

Bachelor Of Science (Bsc), Chemistry

Activities and Societies: The Punk Society, The Mic (Student music magazine) A large proportion of study involved practical lab ­based.

Education record

A Levels / AS Level Results A Level General Studies (A), A Level Mathematics (B), A Level Chemistry (C) and A Level Biology (C). AS Level.