Christopher Lira Email and Phone Number
Christopher Lira work email
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Christopher Lira personal email
Accomplished and dedicated compliance professional, with a career reflecting solid interpersonal team leadership, development, and training facilitation skills. Proactively improves production and performance, adapting new technologies and proficiencies towards short and long-term strategic goals in a fast-paced work environment.
Aya Healthcare
View- Website:
- ayahealthcare.com
- Employees:
- 3510
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Compliance LiaisonAya Healthcare Oct 2022 - PresentOmaha, Nebraska, United States
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Sanctions Investigator IiiPaypal Jun 2017 - Sep 2022La Vista, Nebraska, United StatesMaintains extensive knowledge of regulatory criteria and quickly adapts to changes. Uses professional, analytical, and critical-thinking skills to document and analyze alerts generated from real-time, daily, and weekly scanning queues for potential violations of multiple regulatory requirements while maintaining 99-100% quality scores. Correct and provide coaching for internal errors as they arise. Facilitates New Hire and Upskill Training for peers, partner sites, and leadership teams. Uses time management, analytic, and critical-thinking skills evaluate queue needs, assign daily tasking, and delegate escalations to teams of investigators. Point of contact for end of shift when no Team Lead nor Senior Investigator is on shift for Omaha site.Completed Interim Senior Investigator role in 2018; conducting quality reviews and providing real-time feedback to team of 16 investigators, as well as completing high profile escalated account reviews. -
Account Support Agent 3Paypal Nov 2015 - Jun 2017La Vista, NeUtilize product and process knowledge in tandem with customer service and technical skills to assist North American business account holders across multiple PayPal platforms and external service providers.
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Fraud Agent 2Paypal Nov 2014 - Nov 2015La Vista, NeAudit customer accounts, using multiple platforms, to make critical decisions with a monetary impact on the business including Anti-Money Laundering, unauthorized account access and usage, high-risk business activity, account separation, and actioning accounts as appropriate.
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Customer Solutions Agent 2Paypal Sep 2014 - Nov 2014La Vista, NeInvestigate unauthorized account and financial instrument use claims while assisting account holders with appealing account restrictions.
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Customer Solutions Agent 1Paypal Jan 2014 - Sep 2014La Vista, NeUtilize communication skills in tandem with product and business knowledge to resolve customer inquiries and account access challenges.
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Internet Customer Care SpecialistMarriott International Sep 2013 - Jan 2014Omaha, NeUse written communication skills and business knowledge to assist with customer issues/inquiries and function as intermediary between properties and guests. -
Customer Care Sales SpecialistMarriott International Apr 2012 - Sep 2013Omaha, NeProvided general customer assistance with booking and modifying reservations across multiple branded properties internationally.
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Customer Service Representative - BoeingWest Corporation Dec 2009 - Apr 2012Omaha, NeHandling calls on Boeing policies and procedures for payroll, timekeeping, tuition assistance, leave of absence, employment opportunities, and training. Maintaining employee information. Process reports and trend data, updating training information, testing system updates. Creating and updating process documents. Scheduling of large-scale hiring events. -
Espn Customer Care RepresentativeWest Corporation Jul 2009 - Dec 2009Omaha, NeUtilize customer service and technical support skills to assist users with concerns across multiple ESPN platforms and services.
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Performance Assessment LiasonWest Corporation Apr 2007 - Dec 2007OmahaGround up creation and facilitation of training materials for remote personnel across multiple products and platforms. Conducted quality reviews and provided feedback to multiple teams of remote agents. Use remote technology to access agent systems and provide real-time systems assistance, and answer product and process inquiries.
Christopher Lira Skills
Christopher Lira Education Details
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Completed
Frequently Asked Questions about Christopher Lira
What company does Christopher Lira work for?
Christopher Lira works for Aya Healthcare
What is Christopher Lira's role at the current company?
Christopher Lira's current role is Compliance Liaison II at Aya Healthcare.
What is Christopher Lira's email address?
Christopher Lira's email address is cl****@****pal.com
What schools did Christopher Lira attend?
Christopher Lira attended Indian River State College.
What skills is Christopher Lira known for?
Christopher Lira has skills like Analysis, Management, E Commerce, Financial Risk, Testing, Training, Call Centers, Training Material, Customer Service, Quality Assurance, Crm, Technical Support.
Who are Christopher Lira's colleagues?
Christopher Lira's colleagues are Nichole Jones, Billie Haynes, Stephanie Stevens, Dianna Rotscheid, Amanda M., Noemy Anchia, Madison Eley.
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Christopher Lira
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