I have been given the incredible opportunity to establish the company's first in-house recruitment function, including strategic planning and execution, candidate sourcing and screening, offers, negotiation, metrics, and determining best fit for the organic scalability of our team in hyper-growth mode. Selected to be October 2024's Employee Spotlight.

Leader for North American Human Resources, Training and Employee Development for Property and Casualty insurance firm based in Tampa, Florida.• Talent Acquisition –Responsible for sourcing candidates for company-wide job openings, employee relations, and benefits administration• Talent Development – Directing all training and development efforts for employees, including New Hire Orientation, instructional design, career development, and succession planning• Tenant Services – We… Show more Leader for North American Human Resources, Training and Employee Development for Property and Casualty insurance firm based in Tampa, Florida.• Talent Acquisition –Responsible for sourcing candidates for company-wide job openings, employee relations, and benefits administration• Talent Development – Directing all training and development efforts for employees, including New Hire Orientation, instructional design, career development, and succession planning• Tenant Services – We lease out nearly two dozen office suites owned by our group. I am responsible for leasing, maintenance, collection, payments, and client walk-throughs• Vendor Management – Responsible for purchasing, vendor negotiation, building security, and overseeing outsourced building maintenance teams• Building and Data Security – Ownership of building access, alarm administration, and implementing the company’s first formal, mandated data security trainingKey Accomplishments • Recruited more than 50% of 2021’s total North American staff, while reducing turnover by 91%. Owned and administered Moodle-based Learning Management System• Reduced Claims Adjuster speed to productivity by 20% in restructuring New Hire Training• Owned and administered WordPress-based Avatar Hub, the company’s intranet• Established company-wide Onboarding program• Created, authored and hosted AvaTalk podcast• Led company efforts to establish Best Workplace in Tampa Bay criterion Show less

Leader for all Human Resources functions for the company’s entire five-state operation. Team consists of 5 local recruiters, 1 generalist, and more than a dozen nationwide Operations Managers with a dotted line into Talent. • Talent Acquisition – Responsible for overseeing all local, state, and national recruiting efforts. Responsibilities include the administration of all onboarding via ADP HRIS, sourcing candidates via LinkedIn, Indeed, Craigslist, and local reach-out… Show more Leader for all Human Resources functions for the company’s entire five-state operation. Team consists of 5 local recruiters, 1 generalist, and more than a dozen nationwide Operations Managers with a dotted line into Talent. • Talent Acquisition – Responsible for overseeing all local, state, and national recruiting efforts. Responsibilities include the administration of all onboarding via ADP HRIS, sourcing candidates via LinkedIn, Indeed, Craigslist, and local reach-out efforts.• Talent Development – Directing all training and development efforts for employees, including New Hire Orientation. • Talent Management – Employee relations issues are handled through my office.• Job impacted by COVID-19 epidemicKey Accomplishments • Became responsible for all ADP Talent and Human Resources functionality, serving as company administrator for all locations. • Established first online onboarding program for the company, re-engineering the former all-paper-application process.• Recruited all exempt and leadership positions. Show less

Leading a team of instructional designers and facilitators across multiple-state healthcare software interest.• 2018 – Professional Services. Team was part of division that oversaw end-to-end client implementation, from system adoption and installation to new user training, to troubleshooting and client satisfaction• 2019 – Operations Transformation and Shared Services. Oversaw team that was part of high-impact migration effort, and regulatory and compliance initiatives. Team… Show more Leading a team of instructional designers and facilitators across multiple-state healthcare software interest.• 2018 – Professional Services. Team was part of division that oversaw end-to-end client implementation, from system adoption and installation to new user training, to troubleshooting and client satisfaction• 2019 – Operations Transformation and Shared Services. Oversaw team that was part of high-impact migration effort, and regulatory and compliance initiatives. Team included Business Intelligence, Technical Writing, Operations Learning and Development, Workforce Management, Process and Project Management, and Talent Strategy and Operations Communications.Key Accomplishments• Led e-learning initiative for customer system migration that allowed nearly 200 customers to prepare for implementation in a virtual environment, reducing contract and employee in-person training expense. Those courses were viewed more than 10.000 times in their first five months of publication.• Oversaw implementation of new LMS, saving just over $100,000/yr. • Recovered four-figure investment when I caught a billing error • Proposed career pathing competencies which were adopted and are being made into succession planning programs enterprise-wide• Helped establish the company’s employee engagement initiative (FUN committee), including initiatives for Toys for Tots and Florida Aquarium Show less

Responsible for group of rental properties and AirBnB locations in central Florida.Key Accomplishments • Generated more than $96,000 in revenue in year one, leveraging Facebook as primary social media channel

2001-2005: Call Center Trainer. Authoring, scheduling, and conducting new hire classes of 4-5 weeks, with 12-25 learners in each of 6-8 classes per year. 2005-2006: Marketing Trainer. Authoring, scheduling and conducting new hire classes of 7-8 weeks, with 2-4 learners in each of 4 classes per year.2006-2009: Site Training Manager. Responsible for authoring and conducting New Hire Call Center Training, leading and scheduling a team of five trainers. 2010-2013: Corporate Training… Show more 2001-2005: Call Center Trainer. Authoring, scheduling, and conducting new hire classes of 4-5 weeks, with 12-25 learners in each of 6-8 classes per year. 2005-2006: Marketing Trainer. Authoring, scheduling and conducting new hire classes of 7-8 weeks, with 2-4 learners in each of 4 classes per year.2006-2009: Site Training Manager. Responsible for authoring and conducting New Hire Call Center Training, leading and scheduling a team of five trainers. 2010-2013: Corporate Training Manager. Director for 12 employees across three sites, authoring and conducting both Call Center training and New Hire Orientation, and planning and conducting Leadership Development courses.Key Accomplishments• Re-engineered Contact Center New Hire training program to increase live call exposure by 25% during classroom training while lifting quality scores by 4 base points after 30 days, and 8 base points after 90 days• Reduced Marketing New Hire turnaround time by 12% while maintaining quality scores and member NPS• Created first Contact Center remote training session in company history, cutting seven days’ worth of travel and per diem cost from operating expenses• Authored and led facilitation of New Employee Orientation• Authored Courses for Emerging Leaders• Participated in organizational development and leadership development, drafting job descriptions, creating multi-department succession planning and career pathing programs• Socialized Steven Covey’s Seven Habits of Highly Effective People into culture• Became company facilitator for DiSC Profile• Administered company’s Learning Management System (LMS) – Skillport Show less

Worked for CapitalOne subsidiary AmericaOne. Served as entry-level manager for staff of 3 Training Supervisors.Conducted New Hire Training, and contributed to course design.Led cross-departmental Management Development Committee for Supervisory Training Won ‘Trainer of the Year’ award while still in 90-day new employee probation period, for work in redesigning New Hire Training Program for wireless division, 10/98.