Chris Little Email & Phone Number

Arlington, Va, Us

~ Led 4 cross-functional delivery teams, including 4 PMs, to complete and deploy a new tax solution within a year, successfully overseeing the rewrite of a crucial data transformation component for the initial GTM.~ Facilitated early adoption programs, achieving a 5% conversion rate and securing 26 new customers, including a 50% conversion rate for the trial-to-buy incentive program.~ Streamlined product delivery operations, reducing deployment time from over 30 days to 13 days and lowering escape defects from 15 to 5 per sprint, achieving a 50% reduction in deployment time and a 33% reduction in defects.

Falls Church, Va, Us

~ Led a cross-functional team to migrate 18,000+ bank accounts to JP Morgan ACH in 3 months, optimizing backend payment processing and reducing payment timelines by 30%, ensuring business continuity amidst vendor contract termination.~ Implemented a funds flow process change, seamlessly moving $6MM to a new ACH service in 5 months, optimizing backend payment processing and reducing electronic payment timelines by 30%, with additional revenue opportunities from interest collections.~ Managed and oversaw 30+ cross-functional initiatives, such as automating buyer-supplier virtual card connections, creating an automated credentialing service, and reducing bulk invoice setup timelines from 90 days to 15 days (60% decrease), leading to a 20% increase in ARR from customer upgrades.

Falls Church, Va, Us

~ Planned, built, and migrated ~30,000 customers handling over $20MM in payment spend and 1MM invoices monthly to the Next Generation platform, significantly enhancing internal user satisfaction and support team efficiency, benefiting from real-time troubleshooting capabilities.~ Executed the migration of $30MM in monthly payment spend to a replacement payment service within 3 months, protecting business continuity, facilitating virtual card payment creation, and removing vendor reimbursement overhead to increase overall revenue.~ Collaborated with marketing and training on product positioning, overseeing 2 go-to-market launches for supplier cutover and buyer migration on the new platform, resulting in increased transaction volume and enhanced feature adoption, leading to more customers finalizing pending license agreements.

Falls Church, Va, Us

~ Planned and executed several product roadmaps achieving measurable improvements including increased connections between buyers and suppliers, higher invoice transaction volume, increased payment efficiencies and virtual card payments, acquiring new customers with enhanced security specifications, and boosting virtual card payments.~ Developed an internal administrative application for the Nexus product suite, enabling sales teams to facilitate customer connections and payment processing, and providing support teams with enhanced visibility into invoice and payment transactions for improved troubleshooting and customer satisfaction.~ Facilitated monthly product review of release features and managed 11 standard monthly release cycles, excluding hotfix or off-cycle deployments, enhancing the consistency and reliability of product updates.

Falls Church, Va, Us

~ Planned and executed a product roadmap for an Integrated Payments Solution, launching a new business line and tapping into $5.6B of invoice payments within 9 months. In the first year, converted 15 customers, achieving an average monthly transaction volume of $9MM.~ Developed and designed a seamless user experience with 3rd-party technical partners, integrating virtual card payment processing status within the existing application. This consolidation removed the need for multiple applications, leading to higher user satisfaction and rapid adoption, with 3 buyers captured within the first 3 months of launch.~ Managed upwards of 800 support tasks and product enhancements monthly across multiple 3rd-party systems and support teams, ensuring continuous improvement and operational efficiency.

Falls Church, Va, Us

~ Developed and implemented a scalable program to cultivate and increase user adoption by 33% within 6 months~ Worked with 3rd-party onboarding partners to establish a cohesive messaging for selling the integrated solutions~ Managed product support for ~8,000 active end users of the application

Falls Church, Va, Us

~ Managed corporate vendor operations, day‐to‐day contact, and overall management and relations~ Researched, implemented and managed organization‐wide operational software~ Coordinated and facilitated annual corporate and client-facing publications, events, and user conferences

Falls Church, Va, Us

~ Coordinated Interdepartmental projects for Sales, Marketing, Accounting, and Human Resources~ Managed proposal requests and response content~ Created and managed outbound sales communications for existing and potential customers

D.C., Washington, Us

- Developed programs and rotating schedule blocks to create efficiency of customer service - Serviced a range governmental officials with sensitive documentation for personnel logistics- Managed special projects and coordinated office-wide events, meetings, and parties

Advanced Product Management

Bachelor Of Arts (B.A.), Cultural Anthropology

Associate Of Arts (A.A.), Liberal Arts With Speech Communication Specialization