Christopher Llewellyn Email & Phone Number

Cleveland/Akron, Ohio Area

Responsible for assisting with the support and troubleshooting of computers (server and terminal pc’s), printers, servers, and network. This would include items that relate to network issues, computer setups, email functions, and cabling structure issues. Responsible for handling all Help Desk related issues that come in via telephone or via remote desktop (Teamviewer and Logmein). Responsible for timely configuration of computers, both new purchases and computers that are brought in for service. Responsible for installation, and the assisting in supporting and troubleshooting of the Encompass and Point. Maintain current knowledge of approved hardware and software to support users who are not able to solve problems through application help files. Responsible for the maintaining of the server backup. Responsible for data integrity and confidentiality.

Cleveland/Akron, Ohio Area

Responsible for assisting with the support and troubleshooting of computers (server and terminal pc’s), printers, servers, and network. This would include items that relate to network issues, computer setups, email functions, and cabling structure issues. Responsible for handling all Help Desk related issues that come in via telephone or via remote desktop (Teamviewer and Logmein). Responsible for timely configuration of computers, both new purchases and computers that are brought in for service. Responsible for installation, and the assisting in supporting and troubleshooting of the Encompass and Point. Maintain current knowledge of approved hardware and software to support users who are not able to solve problems through application help files. Responsible for the maintaining of the server backup. Responsible for data integrity and confidentiality.

Cleveland/Akron, Ohio Area

Investigates and resolves software and hardware problems for end users through established processes and procedures. Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies. Handles the tasks of identifying server issues and escalate to the server support team in case of high level issues. Handles basic tasks like installation, configuration and maintenance of hardware servers

New Jersey

Provided networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to staff. Installed, configured and upgraded operating systems and software using primarily standard financial, business and administrative application practices. Requisite skills in troubleshooting and solving hardware and software problems, and instructing users on new or upgraded computer applications and hardware. Received and documented all shipments. Processed purchase orders, invoices and Bills of Lading in Sage Businessvision. Notify department of deliveries. Train new employees and delegate duties.

Associate'S Degree, Computer And Information Sciences And Support Services

Cooking And Related Culinary Arts, General

Computer Information Systems, Computer Programming/Programmer, General