• Have a developed work ethic and proven experience on providing the very best in service and support, encompassing overall banking/ financial needs or requests.• Responsible for being the first point of contact with customers and stakeholders as a source for providing accurate information and resolving broad complex queries on the fly.• Maintaining a friendly, professional manner and upholding the core values that surround Metro Banks ideals when it comes to people-people banking.• Responsible in handling communications and queries received via email, social media and secure messaging. • Experienced at navigating multiple banking and security systems.• Competent with ad-hoc duties when required, supporting various departments from an operational standpoint and to provide feedback to where necessary.• Ensuring information and data is recorded correctly making certain every detail is gathered with the utmost accuracy.• Handling specialist tasks, ranging from resolution to customer complaints, completing additional security checks, payment verification, and receiving requests via social media platforms when required.• Knowledgeable in Metro Bank process’s/ procedures and always aim to elevate service delivery expectations.• Diligent and competent at self-management and strive towards completing daily deadlines.• Managing risk/ security and upholding GDPR standards and expectations when handling data and information security.• Performing additional checks security checks regarding telephone banking.

- Deliver companionship and personal care in line with the client’s bespoke support plan.- Providing support and encouragement to empower the client to lead an independent lifestyle.- Providing companionship and conversation.- Shopping for the weekly essentials.- Meal preparation and cooking.- Joining and assisting in hobbies or crafts.- Assisting a client to get up, dressed and preparing them for the day.- Washing, bathing, showering, oral care, grooming.Personal Competencies:- To be able to commit to and attend all customer visits- To be able to cope with emergency and difficult situations and seek solutions- To be able to communicate effectively and develop effective working relationships with colleagues, families, clients, etc- To be able to maintain high standards of care provision with compassion and empathy

- Efficient at operating the stock system, completing recalls and supporting stock takes where required.- Processing and organising all incoming and current inventory.- Liaising with District Managers and Head Office via e-mail regarding information about sales and stock deliveries, ensuring business runs smoothly from day to day.- Meeting tight delivery process deadlines.- Creating organisation systems for ease of access during a sale.- Delivering excellent customer service.- Extensive product knowledge of items both in and out of store .- Competent with till audits and cashing up * Delegating tasks within a small team.

- Maintaining and organising multiple stockrooms to optimise output efficiency.- Replenish stock against agreed plans, garment care and folding procedures.- Handling customer queries regarding stock availability.- Using communication skills to eliminate confusion between all 4 Floor Managers regarding stock