Christopher Logan Email & Phone Number

Melbourne, Australia

As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. On January 31, 2022, Cyara secured a $350M USD investment from K1 Investment Management to accelerate product innovation, expand into emerging digital channels, fund strategic acquisitions and grow geographically.Responsible for Quality Assurance consultancy and thought leadership to Enterprise clients including automated testing strategies and best practices within Contact Centre domains includes unified communications.Key responsibilities involve business requirements analysis, architecture design, test planning and strategies, test and project management, stakeholder account management, pre-sales technical services, sales, document management, team leadership, user training and staff training.Received the Cyara CEO Award for outstanding contribution.

Melbourne, Australia

Integration Architecture - Network Engineering - CTI / IVR PlatformsResponsible for the design of Enterprise Genesys Contact Centre solutions for internal and external customer base. Included business analysis, technical project management, solution architecture design, stakeholder management, pre-sales technical support, test strategies and stakeholder relationship management.

Melbourne, Australia

CTI Design/Build - Customer ManagementResponsible for the operations, support and design/build of Genesys Enterprise Contact Centre solutions for external customer base. Key responsibilities included maintaining external business relationships, business analysis, technical project management, stakeholder management, pre-sales technical support, testing management and Genesys network build activities.

Melbourne, Australia

Responsible for the delivery of projects for national Enterprise Accounts in the Business Communications Division. This focused on turnkey solutions, consultancy and project management delivery for end-to-end voice solutions. Technologies included PABX, Microwave, Queue Systems, Financial Dealer Systems, Cordless Systems and Base Stations for mobile networks.

Melbourne, Australia

Responsible for operations, maintenance and support (Level 1 and Level 2) of Enterprise National Accounts across the business suite line of commercial products.Received the Ericsson Outstanding Achievement Award for excellence.

Be (Hons) Electrical & Computing

Hsc