E-discovery coordination, handling all areas of the EDRM process. Liaison to the attorneys and/or 3rd party vendors to assess the data being given, help the attorneys understand their needs, provide accurate time estimates/turnaround, and training the attorneys and staff on our software.Handle multiple cases at once, keeping accurate logs of all work performed, for time management and billing purposes.Ingestion/import of ESI, Culling of data, Create and edit load files using Notepad+, Create custom queries, searches and smart folders, Run productions and privilege reports based on attorney requests and/or government requirements (SEC data delivery standards, etc), as well as troubleshooting all potential issues with our E-Discovery software. Ipro Eclipse is used in-house, Occasionally use Relativity when assisting attorneys with outsourcing ESI to a vendor.Hardware and software support including: Image deployment with SCCM, profiles with Appsense, Active Directory management/ManageEngine ADManager Plus certified, Outlook administration via Exchange Admin as well as support using PowerShell scripts. All Microsoft applications, wireless network support, video surveillance editing, mobile device security with MaaS360 and Ivanti, Avaya/UCaaS phone system management, Citrix receiver support for remote, document management support (Imanage and eDocs), video conferencing support using all relevant applications, in combination with Polycom RealPresence systems, and ticketing via IQ TrackTrial support-helping paralegals and attorneys prepare for trial, using TrialPad and Trial Director.Providing in-court assistance with presenting their cases via software connected to all types of viewing hardwareRelied upon to write up and provide documentation for different processes, as well as mentor newer members of the team and train them in various areas of IT

Supporting a wide range of clients throughout the Philadelphia campus, including professors, health care providers, researchers, lab workers, administrative staff, and other IT-related employees.● Total hardware and software support for Windows and Mac users, including imaging, deployment, troubleshooting, anti-virus removal, and support for all Penn related applications, including Ben Financials, Penn Box (cloud storage) and all Office 365 related programs● Worked on the Office 365 migration of over 300 people from Exchange and now use Ceryx for email and calendar administration (account creation, password and permissions administration)● Remote management, software administration and inventory control via IBM BigFix client● IP address tracking and administration using Kerberos and Assignments● Ticket management via Remedy and Spiceworks● Working in this dynamic environment which is filled with many teams performing many different functions has allowed me to play to one of my primary strengths: good communication.

Supporting the corporate office as well as multiple national 911 call centers• Office 365 Global Administrator and primary Sharepoint 2013 Site Administrator• Management and maintenance of all site collections, libraries and permissions• Led a project to recreate the library and folder structure for all files within the company using Sharepoint Designer 2013• Using Active Directory to create and manage domain accounts and permissions• Configuration and troubleshooting Directory Sync issues from local AD to cloud Office 365• Monitor and detect malware intrusions using Mail Protection Reports for Office 365• Primary hardware and software support at the corporate site for all computers, printers and mobile devices, all Office products, Sharepoint, OneDrive and Anti-virus products• Responsible for inventory control. Keeping track of assets and licenses. Ordering new equipment, computers and software for all users, instituting a tech refresh program, and Windows 10 upgrade of all machines• Traveled nationally to our regional emergency communications centers to support all aspects of the IT infrastructure• Reviewed resumes, interviewed candidates over the phone and in person, and had a primary role in hiring permanent employees for our regional locations• First hand training in the assessment of a college campus for video surveillance (at California State University). Hardware installation of POE network cameras, and configuring them to feed into the Intelligent Video Analytic Servers.• Responsible for maintaining the company website, adding news articles and summarizing public write-ups/articles to republish on our site. Creating and maintaining lists of active employees and careers/job openings• Responsible for new hire orientation for all IT related topics

● Senior technician on site with my own ticket queue as well as a mentor for the other technicians. Also responsible for assisting the IT management with networking and administrative duties, and using Summation to support E-discovery related requests● Barracuda web filter certified-Responsible for managing web access and rights throughout the firm, monitoring bandwidth usage, and eradicating virus infections● Install and configure Wi-Fi hotspots throughout offices in multiple buildings and manage the wireless network and individual routers● Manage hardware upgrades and roll-outs for 200+ users and migrations from Win XP to Win 7, GroupWise email to Office 365/Outlook, Corel Office suite to Microsoft Office● Administer and manage Office 365 and Outlook in addition to creating/deleting users, creating email groups, granting permissions via the admin console and Windows PowerShell scripts● Provide video conference and meeting support- setting up all related AV equipment for presentations. Primary tech responsible for meeting setup and troubleshooting of the Polycom RealPresence teleconferencing equipment● Lead research and implementation of a permanent metadata removal solution for the firm (originally used Workshare, converted the firm to Litera)● Responsible for server maintenance and backup in addition to server administration role● Responsible for employee training duties while the firm searched for a permanent trainer. Conducted new hire training for all new employees as well as group training for multiple programs in a classroom environment.

• Hardware Support for laptops, desktops and all PDAs• Support for Windows 95/98/NT/2000/XP, MS Office, MS Outlook, Lotus SmartSuite, Lotus Notes, data recovery, virus and spyware detection and removal• LAN and Ethernet support via MS Active Directory (added/removed/managed computer/user accounts), as well as print server administration; rewiring of patch cable LAN closets• Worked as an SME (subject matter expert) in various areas, such as inventory control, virus removal, remote access support, build/image support, and software compliance• Problem tracking via multiple software solutions• Primary executive support tech at Pharmacia, in direct contact with the CEO, CIO, and all top-level officers• Worked on software and hardware rollouts upgrading 100 to 1000+ users to new computers, Win 2000 and XP (from 95, NT, and OS2) and MS Outlook (from ccMail). One of the primary techs designated to troubleshoot initial problems with the new software and hardware environment post-upgrade (higher SLA’s were crucial as I was working primarily with executives)• Assisted the remote access team in diagnosing ongoing issues with broadband access and internet access via GSM/cell technology• Provided off-site support for Pharmacia meetings and conferences, including several Board of Directors meetings, and two FDA Advisory Committee meetings in Washington, DC• Setup and configured office and home networks, using wireless routers, hubs, printers, etc.