Christopher Look Email & Phone Number

Quincy, Ma, Us

Quincy, Ma, Us

Quincy, Ma, Us

Manager of Information Technology responsible for the delivery and management of IT services. Provide oversight, and direction for IT Service Management functions including Change Management, Release Management, Incident Management, IT Service Continuity, Information Security and Database Operations. Work closely with business and technology leaders as well as members of the management team to ensure provided services are in strategic alignment with business goals. Ensure IT Service Management functions appropriately follow industry best practices by utilizing analysis on key indicators of current processes. Perform administrative functions including performance management of the staff, maintaining vendor relationships and contracts, as well as participate in cross-functional engagements with business leaders within the company.• Lead the establishment of a robust Disaster Recovery practice that ensured our ability to meet and exceed established Recovery Time Objectives through regular testing, automation, standardization and transparency.• Spearheaded the engineering and adoption of the current change management process to ensure all changes to the production infrastructure has been properly documented, assigned, scheduled and approved with the minimum amount of interruption to the delivery cycle and end user.• Advocated and oversaw the implementation of Oracle RAC into the DBMS portfolio; increasing our service capabilities, improving our service levels, and shrinking our planned outage windows.• Drive continuous improvement by creating an environment of self-empowerment and ownership within the staff.

Quincy, Ma, Us

Responsible for the vision and direction of the release engineering practice at Arbella. Worked closely with all teams involved in the software delivery process to ensure that release activities align with engineering, testing and implementation goals. Provided oversight and coordination of production implementation activities with Software Engineering and Operations teams. Provided reporting and insight into each release cycle to the engineering staff and management for the purposes of continuous improvement.• Automated a fully manual build and deployment process to increase the efficiency of software delivery and enable parallel development efforts for Arbella’s most prominent and strategic application projects.• Managed builds and deployments of multiple applications to over 60 disparate environments for testing and development. • Enabled the delivery of higher quality software releases at more regular intervals through the adoption of a common release framework aimed at repeatability, scalability, and transparency of the software delivery lifecycle.

Boston, Massachusetts, Us

Developed and oversaw processes for controlled releases into multiple environments involving in house development and outsourced components. Managed all aspects of the development, testing and pre-production environments from network and server infrastructure to middleware and application level configurations. Developed and maintained software delivery processes for all products developed by the company, from J2EE applications running on a 24x7 SLA to desktop applications with monthly patch release cycles. Provided technical oversight for release engineering activities for both in-house and offshore development.• Spearheaded the Software Delivery Standardization project that included the development and corporate-wide adoption of a single framework for release management.• Lead the evaluation and implementation of a company standard source control system in IBM ClearCase. This included management of the technical implementation as well as the socialization aspects of the project such as the delivery of training and information sessions to ensure adoption.• Introduced and implemented test driven development and continuous integration practices for the company’s online curriculum development application.

Us

Developed code, integrations and product delivery processes in support of client websites in a dynamic and fast paced environment. Involved in every phase of the client engagement, including requirements gathering, testing and development, acceptance, delivery and support. Worked extensively with the client delivery teams to streamline packaging and hand off procedures. Reduced product delivery times by standardizing and automating release cycles to improve accuracy and speed of builds and deployments.

Boston, Ma, Us

Hired into Fidelity Investment's leadership program aimed at developing the company's next generation of technology leaders. Gathered requirements, developed and maintained custom trading floor applications as a member of the Software Engineering team at Fidelity's Management and Research Company. As a part of the systems rotation, performed analysis and implemented inefficiencies to operational processes as a member of Fidelity Investment's Systems Company.