Directed the daily operations of a mid-volume grocery store with sales of $650,000 to $725,000 per month. Managed staff of 15 in the areas of sales and customer service, cash management, and merchandising.• Continually increased sales through strong focus on customer service, excellent merchandising, and teamwork.• Go-To training store for region. Trained new managers and IT people on store procedures and policies.• Established and implemented policies, goals, and objectives for the store.• Quickly addressed customer inquiries and resolved complaints.• Stocked and restocked inventory in a timely manner.• Determined staffing requirements. Interviewed, hired, trained, mentored and evaluated performance of hourly associates.• Handled budget planning and tracking, accounting, and payroll.• Scheduled and led monthly store meetings for all team members.• Determined and tracked inventory levels to replenish merchandise.• Worked closely with the District Manager to formulate and build the store brand.