A Senior Customer Service and Sales Manager with a strong background in leadership and achieving results, I excel in leading multi-disciplined teams and driving strategic outcomes to maximise customer experience, team member outcomes, and company objectives. With a proven track record of exceeding sales targets and customer satisfaction metrics, I effectively communicates technical information to potential stakeholders to meet their needs and builds trust to drive results.  Skilled in analysing market trends and implementing effective sales strategies, I have shaped strategic thinking within organisations and provides valuable insights to senior management. A supportive and empowering leader who coaches and develops team members to enhance their skills and competencies, I maintain a profitable sales environment by closely monitoring key metrics and implementing necessary adjustments. I cultivate productive working relationships with internal and external stakeholders to achieve shared goals. I am an influential communicator who utilises compelling techniques to build rapport and drive successful outcomes. I have a strong focus on ongoing training and development to ensure a skilled and motivated workforce.