Christopher Lovelace Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

Oversaw transition of SOP system to new software, editing and creating SOP documents as needed. Administers SOP system, including training of new employees and verifying all relevant documents have been signed and received. Operation Manager duties include overseeing moving projects, office supply checklists, liaising with vendors, supervising physical office and storage of documents adhering to HIPPA guidelines.

Contracts with temp agencies to hire, train, and supervise up to 75 call center agents. Consistently meets or exceeds mandated service levels. Creates and trains lead teams of experienced agents to assist with call quality oversight. Oversees and maintains electronic security standards at HIPPA mandated levels. Uses media plans to predict number of agents needed for specific campaigns. Maintains accurate records of campaign data. Oversees daily operation of Q-Center office.

Austin, Texas Area

Analyzes individual research study protocols to produce targeted recruitment advertising including television, radio, print, and internet scripts. Uses information from protocols to devise volunteer screening scripts for internet and call center use. Proofing and editing of RFIs and RFPs.

As GM at Captain Benny's, I was responsible for inventory control, maintaining accurate records in balance ledger, ordering food/supplies, daily deposits, maintaining health standards at or above mandated levels, training staff, hiring/firing employees, implementing changes to menu or new promotions, being point of contact for direct customer service, and supervising and maintaining the overall cleanliness and sanitation of the restaurant.

I was integral in the opening and day-to-day operations of The Pub Bar & Grill in Bishkek, Kyrgyzstan. From menu design to floor layout, waitstaff uniform design to event planning including banquets of up to 400 people, I was involved in nearly every aspect of The Pub's operation. In an unfamiliar and sometimes hostile business climate, our team transformed an abandoned Russian children's theater into the most popular expat establishment in the city, eventually using proceeds from The Pub… Show more I was integral in the opening and day-to-day operations of The Pub Bar & Grill in Bishkek, Kyrgyzstan. From menu design to floor layout, waitstaff uniform design to event planning including banquets of up to 400 people, I was involved in nearly every aspect of The Pub's operation. In an unfamiliar and sometimes hostile business climate, our team transformed an abandoned Russian children's theater into the most popular expat establishment in the city, eventually using proceeds from The Pub restaurant to open a dance club in the back theater space. Now rechristened The Metro Pub, it still opens its doors to offer expat Americans a taste of home. Show less

Bachelor Of Arts (B.A.), Political Science And Government

Education record