Christopher Lower Email & Phone Number

Augusta, GA, US

Augusta, GA, United States

Augusta, Georgia, United States

South Mid - Atlantic (SC, NC, TN, KY)

• Facilitate monthly training program for new employees through engaging and active learning techniques utilizing both face-to-face and virtual classrooms resulting in a 98% computer based completion rate
• Support 2 District Managers by providing continuing education for sales and customer service behavior development for 19 stores in alignment with Sprint’s strategic plan
• Analyze and observe day to day store operations and consult with district and store leadership to elicit changes in behaviors and sales processes for increased sales goals
• Leading a special project covering 4 South Mid-Atlantic states to resolve negative customer impressions by analyzing experience data focusing on creating a paradigm shift in opportunity doors though extensive coaching.
• Establish and maintain a rapport with South Mid-Atlantic Leadership Team through authentic and intentional interactions resulting in received support and credibility for sales coaching practices

Lagrange, GA

• Maintained client contact and software deployment to 200+ clients spanning 15 states
• Managed training schedules and provided training for the entire suite of proprietary software
• Developed training materials and deployment/implementation for new employees and clients
• Resolved client issues while providing current clients with software updates
• Installed all products required for successful software deployment both during and after business hours
• Collaborated with the development team to resolve client and software issues

Lagrange, GA

• Responsible for attaining monthly sales quotas
• Provided total customer solutions for mobile products while providing a positive experience for customers
• Assisted with prepping, training, and developing other employees to be successful in the ICON competitions and developing them to have a consistent and helpful experience for the customer
• In Store trainer assisting district trainer with product roll outs, new policies and changes within the store
• Shadowed new hire trainer to increase training knowledge

Lagrange, GA

• Responsible for handling all customer service and technical support issues including customer escalations which resulted in becoming key holder within first three months of employment
• Created, implemented, and led workshops which included training and educating customers on all new devices to assist with customer and device satisfaction and reduce device returns
• Led operations, inventory, and merchandising for the store consistently passing and exceeding store merchandising assessments

Lagrange, GA

• Handled all store technical support issues creating a positive and complete customer experience
• Responsible for successfully troubleshooting customers’ phones and creating resolutions
• Successfully met sales quotas
• Responsible for employee scheduling for district technicians
• Led training for new products, offers, and technologies as well as new policies being implemented by Verizon Wireless