Christopher Lower Email & Phone Number

Augusta, Ga, Us

Augusta, Ga, United States

Augusta, Georgia, United States

South Mid - Atlantic (Sc, Nc, Tn, Ky)

•Facilitate monthly training program for new employees through engaging and active learning techniques utilizing both face-to-face and virtual classrooms resulting in a 98% computer based completion rate •Support 2 District Managers by providing continuing education for sales and customer service behavior development for 19 stores in alignment with Sprint’s strategic plan •Analyze and observe day to day store operations and consult with district and store leadership to elicit changes in behaviors and sales processes for increased sales goals•Leading a special project covering 4 South Mid-Atlantic states to resolve negative customer impressions by analyzing experience data focusing on creating a paradigm shift in opportunity doors though extensive coaching for district leadership•Establish and maintain a rapport with South Mid-Atlantic Leadership Team through authentic and intentional interactions resulting in received support and credibility for sales coaching practices

Lagrange, Ga

•Maintained client contact and software deployment to 200+ clients spanning 15 states•Managed training schedules and provided training for the entire suite of proprietary software•Developed training materials and deployment/implementation for new employees and clients•Resolved client issues while providing current clients with software updates •Installed all products required for successful software deployment both during and after business hours•Collaborated with the development team to resolve client and software issues •Provided ongoing education for HIPAA regulations, insurance and billing policies and procedures

Lagrange, Ga

•Responsible for attaining monthly sales quotas•Provided total customer solutions for mobile products while providing a positive experience for customers•Assisted with prepping, training, and developing other employees to be successful in the ICON competitions and developing them to have a consistent and helpful experience for the customer•In Store trainer assisting district trainer with product roll outs, new policies and changes within the store•Shadowed new hire trainer to increase training knowledge

Lagrange, Ga

•Responsible for handling all customer service and technical support issues including customer escalations which resulted in becoming key holder within first three months of employment•Created, implemented, and led workshops which included training and educating customers on all new devices to assist with customer and device satisfaction and reduce device returns•Led operations, inventory, and merchandising for the store consistently passing and exceeding store merchandising assessments

Lagrange, Ga

•Handled all store technical support issues creating a positive and complete customer experience•Responsible for successfully troubleshooting customers’ phones and creating resolutions•Successfully met sales quotas•Responsible for employee scheduling for district technicians•Led training for new products, offers, and technologies as well as new policies being implemented by Verizon Wireless