Christopher Lozon Email & Phone Number

Fairview Heights, Illinois, United States

Fairview Heights, Illinois, United States

-Drives a positive customer experience by building relationships and providing solutions to their needs.-Empowers Consultants, Senior Consultants, and Designers to drive a world-class consultative customer experience through enablement of the direct to customer (D2C) strategy in their location and throughout the micro-market.-Grows the customer portfolio through coaching, developing, and validating plans for acquisition, frequency, and retention.-Drives adoption, usage, and proficiency of Customer Relationship Management (CRM).-Maintains a broad scope of knowledge in technology products and services, advanced relationship skills, CRM, and leadership development skills.-Supports the premium business through coaching complex selling, process management, upskilling employees, and customer's private data management.-Analyzes performance indicators against premium business strategies and goals.-Develops meaningful partnerships with Best Buy for Business, Services, and other teams to maximize customer experience.-Utilizes data, analytics, and local insights to define customer share and market opportunities.

Fairview Heights, Illinois, United States

-Drives a positive customer experience by building relationships and providing solutions to their needs.-Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.-Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.-Resolves customer service escalations in-person and on the phone.-Ensures smooth and accurate customer processing to maximize the customer and employee experience.-Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.-Executes home delivery, send backs, and damage claims according to standard operating procedures.

Roseville, California, United States

-Drives a positive customer experience by building relationships and providing solutions to their needs.-Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.-Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.-Resolves customer service escalations in-person and on the phone.-Ensures smooth and accurate customer processing to maximize the customer and employee experience.-Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.-Executes home delivery, send backs, and damage claims according to standard operating procedures.

Anchorage, Alaska, United States

-Troubleshoot, test, debug, and document PC, terminal, and printer configurations.-Install and setup PCs, terminals, and related network hardware/software.-Perform routine maintenance and repairs for network hardware (terminals, printer, PCs etc.).-Maintain hardware inventory by asset tagging, documenting locations, and status.-Provide first level Help Desk support to all Alaska USA departments and subsidiaries to assist in resolution of minor problems. Opens incident trouble tickets for problem resolution, tracking, escalation and follow up.-Manage user profiles (provisioning, maintenance and decommissioning) based on established departmental policies and procedures. -Provide timely provisioning of services and privileges for new employees, terminations, promotions, transfers and name change based on established departmental procedures.-Maintain quality service by following departmental standards.-Perform other duties as assigned.

Anchorage, Alaska, United States

-Drives a positive customer experience by building relationships and providing solutions to their needs.-Applies sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating product pricing, signage, availability, and display functions of all ad items.-Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.-Resolves customer service escalations in-person and on the phone.-Ensures smooth and accurate customer processing to maximize the customer and employee experience.-Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.-Executes home delivery, send backs, and damage claims according to standard operating procedures.

Anchorage, Alaska, United States

-Managing sales results in the store (including effective planning to budget, meeting daily and monthly goals, managing labor hours, etc.); mentoring and supporting team members through leadership skills; impeccable brand knowledge; ability to leverage responsibilities and develop others.-Focus on the store experience and know how to flex with the business so that our customers feel genuinely welcome and confident in their merchandise selections every time.-Demonstrate a keen ability to manage Brand Reps to complete multiple, essential task, while still carrying out visual directives to ensure that the customers are excited about the merchandise.-Responsible to go above and beyond at all times.