Chris Lucas Email & Phone Number

• Coordinate the installation, configuration, and maintenance of a diverse range of network equipment including switches, firewalls, access points, and servers; promote optimal performance and seamless connectivity ranging from small ($50k) projects to large (multi-million-dollar) projects.• Ensure the efficient allocation of available resources (financial, material, equipment, human capital) to meet day-to-day demands and drive on-time/within-scope project completion. • Oversee the implementation of robust network solutions by performing thorough equipment installations and configuring network protocols such as SD WAN, SSL VPN, Layer 3 Routing, Vlans, IPSec VPN, Spanning Tree Protocol, Rapid Spanning Tree Protocol, Port Security, and DHCP Snooping.• Control Active Directories and various admin centers, demonstrating comprehensive knowledge of user administration, group policies, and security permissions to streamline access and system operations.• Direct the installation, configuration, and deployment of a range of Microsoft Windows servers, both physically and through VMware or Hyper-V virtualization, for a variety of requirements such as ADDC, NPS, DHCP, Print Server, IIS, and Mitel Phones.

Mt. Laurel, New Jersey, United States

Voorhees

• Maintained oversight of the in-house ticketing system; reviewed and prioritized support requests to maximize the efficiency and expediency of response.• Investigated, troubleshot, diagnosed, and resolved problems in a prompt and professional manner.• Drafted and updated meticulous documentation of issues encountered, root causes, and corrective actions taken to prevent reoccurrence. • Employed tools and technologies including Tabs3 billing, Excel spreadsheets, multiple Microsoft operating systems, and Microsoft Server 2012/2016.• Guided the setup of new workstations for users, including Teams, Windows, and exchange accounts.