Primarily responsible for direct management of day-to-day operations including inspections, ISO documentation, audits, discrepant material, COCs and supporting the quality activities in all Sumitomo US facilities.• Review standard operating procedures (SOPs) and, where necessary, write and/or revise SOPs that apply to quality control, testing, and manufacturing operations. • Manage the change control system to ensure compliance with regulations. Provide assessment of risk(s) associated with any change requests and their requirements. • Review all testing, manufacturing, and contract vendors’ related deviations. Lead investigations related to deviations for their satisfactory closure. • Review analytical and quality control documents. • Develop internal audit schedules and execute the audits. Provide final audit reports and perform follow-ups to open items discovered during audits. • Supervise the day to day activities of the Quality Inspectors.

Primarily responsible for managing the warranty process (RGA, Inspection, Warranty Determination) and Customer incident Report Process with focus on corrective actions and driving root cause based on induvial warranty returns and overall warranty trends.• Supervise the day to day activities of the assigned warranty team. • Plan and manage workflow in assigned areas to meet corporate objectives.• Manage workmanship and continuous training & certifications of current employees. • Ensure compliance of the team with all SMA standard policies, as well as with all general safety & regulatory practices. • Analyze and optimize warranty process and implement ways to improve efficiency, cost, and safety.• Implement lean manufacturing practices such as 5S, and Visual factory. • Communicate pending issues with Senior Management.• Serve as primary contact for communicating with SMA customers regarding warranty failures and warranty conclusions.• Lead root cause problem solving efforts based on warranty returns and trends. • Lead Warranty Determination to drive Corrective action while working with responsible departments.• Identify, through warranty reporting and customer incident report (CIR) reporting, negative and positive trends and initiate recommendations for change.• Evaluate data, prepare graphs/charts, and write reports to validate or indicate deviations from existing standards.• Implement ongoing quality improvement processes by working with interdepartmental teams• Prepare and complete action plans in response to corrective and preventative actions.• Develop problem resolution plans, quality metrics, variation reduction plans and the coordination of activities to resolve quality issues internally and externally through cross-functional team members (engineering, procurement, assembly, etc.).• Facilitate cross-functional group in regards to decision making for process problems in preparation of product and to assess impact to quality.

• Identify, through auditing and internal reporting, negative and positive trends and initiate recommendations for change.• Lead root cause problem solving efforts and quality system audits. • Develop problem resolution plans, quality metrics, variation reduction plans and the coordination to resolve quality issues internally and externally through cross-functional team members (engineering, procurement, assembly, etc.).• Facilitate cross-functional group in regards to decision making for process problems in preparation of product and assess impact to quality.• Author and revise supporting operating procedures.• Maintain department key performance indicators.• Conduct routine audits of processes, facility operations, and documentation.• Maintain auditing tools and databases for the purpose of departmental evaluationIssue and follow-up on open corrective and preventative action items.

Support external and internal customers of the assigned product with technical and cost information.Drive the resolution of Failure Analysis, Root Cause, and Corrective Actions for product failures.Author technical reports relating Failure Analysis, Root Cause and Corrective Actions for the assigned product. Develop and control new series features, options and accessories for the assigned product.Control, manage and develop all technical standards, resources and information related to the assigned product.Support Quality and Manufacturing efforts to resolve order fulfillment problems and meet shipment commitments.Support Marketing and R&D with technical expertise and verification of technical information.Serves as the interface with parent company in Japan on electrical products and issues.Champion assigned product training for internal and external customers.

· Create professional-quality proposals for requested customers project orders / applications.· Support SMA external and internal customers requiring application assistance relating to SMA products / services.· Evaluate, identify and resolve technical challenges related to non-recurring Project Orders prior to order entry.· Author technical papers relating to application expertise; Present the information internally in SMA and externally.· Maximize SMA revenue & profitability while controlling commercial and technical risk exposure on Project Orders.· Control, manage and develop all application standards, resources, and information.· Support PM efforts to help resolve order fulfillment problems and issues relating to technical matters.· Support Marketing and R&D with technical expertise and verification of technical information.· Champion assigned application training for internal and external customers.· Participate in process improvement efforts as necessary.· Participate in industry and association meetings and represent SMA as an applications expert.