Christopher Lunn Email & Phone Number

Heavy Civil - Government - Marine

Greater Seattle Area

Downtown Seattle

Seattle, Washington

Tukwila, WA

• Manage store opening and closing procedures by directing associates to critical areas of recovery, give direction to associates to maximize customer experience and provide support to sales staff and upper management
• Maintain store and market goals through employee engagement via morning meetings, personal communication, and department team discussions
• Manage and resolve client and installer complaints within the manner of maintaining key business aspects involved while identifying root cause to mitigate future complaints and problems
• Train new and develop existing specialists into exceeding sales goals, develop quality details and increase department responsibilities to position the specialists for the next level
• Work directly with Pro Sales desk to develop and retain contractor business by relationship building, ensuring job lock quantities, and consultation of product knowledge
• Work directly with the Installed Sales staff to identify areas of improvement, relationship building with installers and train specialists directly to minimize errors, customer complaints and increase inner-staff.

Wichita, KS

• Acting manager on duty ensuring high level of customer service, resolution of escalate customer complaints, store productivity and operational processes
• Increased department sales by 7.9% compared to year prior and 4.5% above years sales plan
• Created and developed relationships with contractors/customers to provide high level of customer service through multiple solutions through critical thinking and information gathering
• Managed inventory level of $650,000 which included weekly shrink mitigation reports to optimize proper stock, quantity and location to improve cash flow generation to add shareholder value, and develop process.
• Facilitated employee development through business practices, advanced merchandise knowledge, personalized sales training and customer service resolution
• Ensured a safe work environment by adhering to company policy, verified equipment readiness and safety checklists, and used proper barricades and safety harnesses when necessary

Wichita, Kansas Area

• Managed, maintained and scheduled an external staff of over 60 employees, 20 patient clients and 3 facilities
• Facilitated and maintained direct communication and liaison efforts between candidates, clients and team members to maximize staff selection and comparative efforts to provide customer satisfaction and increase sales
• Cold calling and business-to-business sales to develop new and strengthen existing relationships with nursing and healthcare facilities
• Insured dedicated compliance with all federal and state regulations regarding Medicaid and other operationally necessitate mandates
• Reviewed and provided computer based training and supplemental information for internal and external staff
• Administrated, audited, and edited multiple functional items and measures to include timecards, reports, and medically administrative flow sheets and data

Wichita, Kansas Area

• Awarded and recognized for exceptional customer service by upper management
• Designed, researched, developed, presented and implemented a customized team plan of action to maximize customer service capabilities (Summer Internship project)
• Business-to-business sales prospecting to develop professional relationships to assess current and future needs of surrounding companies and provide solutions with the Business Rental Account Executive
• Prepared and delivered incoming employee training specialized to sales, marketing, and customer service
• Successfully completed, cataloged, and reviewed all vehicle, customer, and contractual reconciliation reports monthly and maintained said reports for comparative reference as required