• Reimaged and configured computers for end-users, ensuring optimal performance and security.• Provided technical support for McAfee systems, including troubleshooting and maintenance tasks.• Utilized ServiceNow to manage and resolve IT support requests from end-users, maintaining accurate documentation of all support incidents.• Demonstrated excellent customer service skills in all interactions with end-users, resulting in consistently high satisfaction ratings.• Contributed to team efforts to improve IT support processes and procedures, resulting in increased efficiency and effectiveness of the support function.• Demonstrating empathy and patience when dealing with challenging situations, maintaining a positive and professional demeanor.• Skilled in troubleshooting and resolving issues related to DRA account and resource management.• Consistently delivered exceptional customer service by actively listening to users' concerns, demonstrating empathy, and providing timely resolutions to their technical issues, resulting in high customer satisfaction ratings.• Displayed comprehensive understanding of desktop software applications, including Microsoft Office Suite, antivirus programs, and remote access tools. Proficiently resolved hardware-related problems, such as printer malfunctions, network connectivity issues, and hardware upgrades.• Possesses a deep understanding of DISYS' IT infrastructure, including network configurations, Active Directory management, and server-client environments. Successfully collaborated with network administrators and system engineers to ensure seamless integration and optimized performance of desktop systems within the broader IT ecosystem.

Provided expert Smart Hands support to configure hardware, unbox equipment, and inventory assets, ensuring that all hardware was properly connected to PCs for remote access at Avaso.Utilized advanced knowledge of network cabling to connect PS NEMA 5-20P wall inputs and switches and WAPs at Avaso, ensuring that all equipment was properly connected and functional.Assisted with the relocation of network equipment, leveraging Smart Hands expertise to move equipment safely and efficiently with minimal downtime at Avaso.Installed patch cables and ensured proper patching of equipment, including patch panels for switches and patch cables for server rooms, helping to optimize network performance and reliability at Avaso.Conducted thorough asset checks to ensure the accurate inventory of equipment at Avaso, leveraging attention to detail and technical expertise to maintain an organized and efficient hardware infrastructure.

• Rendered high level of assistance to the entire Navy and its affiliates in compliance with IT security standards with C2OIX, NOVA, CUDIX, MUA, and BKS.• Maximized up-time and optimum functionality by closely monitoring network connections, firewalls, filters, and six exchange servers.• Responded to Mail Exchange Server technical support needs while simultaneously managing high call volume.• Troubleshot system software and server concerns and documented all incoming and outgoing messages afloat and ashore.• Obtained Top Secret Security Clearance while maintaining networks for Department of Defense in compliance with Federal guidelines.• Protected data from hardware failures, human errors, or cyberattacks by regularly creating backups of data for various systems.• Excelled at mentoring each user to enhance their proficiency in navigating the equipment and software programs.• Capitalized on the industry’s expertise in conducting day-to-day modifications on Active Directory for users and sites.• Earned commendation for escalating various concerns on proper utilization of computer hardware and software, including email, printing, installation, word-processing, electronic mail, and operating systems.• Exemplified remarkable leadership skills to 530+ users on 2 separate networks.• Played a vital role in migrating 300+ assets with 50+ secret assets and 5 top-secret assets.• Presided over the successful delivery of system hardware updates to 200+ assets on 3 separate classifications• Displayed unsurpassed expertise in managing three teams of fellow sailors.• Pioneered the development and implementation of an operational server rack in collaboration with a team.• Made substantial contributions to rebuilding a Microsoft exchange server on a naval vessel to receive overseas communications.

Exhibit leadership qualities by mentoring new team members and setting a positive example. • Proficient in problem-solving, with a track record of effectively resolving customer issues. • Committed to fostering a positive team culture through team-building activities and regular team meetings. • Ready to take on increased responsibilities and contribute to the growth and success of the store. • Consistently receive positive feedback for providing exceptional customer service on the Abercrombie & Fitch sales floor. • Proactively engage with customers, demonstrating approachability and a strong willingness to assist. • Advocate for regular customer feedback surveys to better understand and meet customer needs. • Possess in-depth knowledge of Abercrombie & Fitch products, facilitating effective customer guidance. • Propose and implement store layout refreshes to maintain an exciting and engaging shopping environment.