Christopher Lynch Email & Phone Number

Latham, Ny

• Ensuring that cashiers are engaging with customers in accordance with company policies and procedures, assisting customers.• Providing POS training to new employees, while providing on-going training and updates for current employees.• Maintain front-end store appearance, directing the cleaning and replacement of returned, broken and damaged items.• Create and maintain scheduling of cashiers to ensure store is efficiently staffed.• Maintain technology aspects of register related functions and communication of issues through the proper channels.

Albany, Ny

Albany, New York Metropolitan Area

• Facilitates the admission process by professionally greeting all patients and visitors, obtain patient identification and insurance information to initiate admissions process• Schedule and input all appointments for four different doctors in a timely and efficient manner• Ensure all necessary information is properly added to patient records • Provide administrative assistance & secretarial functions for physicians, nurses, and other medical staff

Albany, Ny

Collaborated with executive staff to develop and implement new processes that improved efficiency of the core banking system and developed in house debit card production operating procedures and process.• Responsible for providing expedited debit shipments to members• Provided customers with immediate solutions related to debit and credit card issues • Assisted front line employees in 50 branch locations with delivering resolutions to member concern

Albany, New York

• Assisted members with obtaining information and answer questions regarding accounts, policies, services, and financial products• Delivered tailored resolutions and recommendations to customers based on individual needs• Maintained professional and courteous communication with all customers over the phone and via email

Albany, New York Area

• Obtained and maintained essential information in order to handle liability no injury auto claims• Conducted in depth investigations to determine liability using both internal and external resources• Developed a strong knowledge base of legal liability, state statutes, and auto physical damage guidelines

Green Island, Ny

• Provided one on one customer service for consumers of the top rimless eyewear company in the world• Placed wholesale orders for thousands of domestic and international optical retail stores

Lakeland, Fl

• Utilized diverse experience to help open a small business selling niche products and services• Renovated an entire retail space and storefront, set up merchandise, and organized store• Conducted inventory checks and ordered products and supplies

East Greenbush, Ny

• Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits • Reconciled cash drawer by proving cash transactions, counting and packaging currency and coins

Saratoga Springs, Ny

• Oversaw the customer service team dedicated to internet sales • Provided sound leadership, clear and effective communication, and training for stores associates• Observed job performance, trained and implemented appraisal programs designed to produce an effective, well-trained team

Clermont, Fl/Latham, Ny

• Managed front end operations of the retail store including a team of over 25 cashiers and employees• Handled administrative needs including scheduling and conflict resolution for all front end staff

Rensselaer, Ny/Clermont, Fl

• Ensured customer satisfaction at all times while shopping • Promoted a positive work environment for employees and led by example• Managed staffing levels for the customer service counter and other key areas• Ensured associates were adequately trained and up to date on current procedures