Christopher Lynch Email & Phone Number

Oconomowoc, Wi, Us

Cottage Grove, Wisconsin, United States

Waterloo, Wisconsin, United States

Scaled service training initiatives once serving only North America to support the needs of 25,000 global Trek retailer employees without added headcountDeveloped and launched Assembly, Service Technician and Service Advisor development curriculaDeveloped service training videos to support new product launches, resulting in the most supported products Trek has ever launched such as Trek Fuel EXeDefined and piloted new hiring practices that were adopted across the company from the… Show more Scaled service training initiatives once serving only North America to support the needs of 25,000 global Trek retailer employees without added headcountDeveloped and launched Assembly, Service Technician and Service Advisor development curriculaDeveloped service training videos to support new product launches, resulting in the most supported products Trek has ever launched such as Trek Fuel EXeDefined and piloted new hiring practices that were adopted across the company from the book Working Backwards by Colin Bryar and Bill CarrScaled retailer Service Continuous Improvement Events to 5x the impact through training Territory ManagersDeveloped BI dashboard for measuring independent retailer service department performance similar to internal KPI reporting for Trek-owned retail locationsResponsible for development and support of Trek's All-In (DEI) technician development program, delivering training to support starting a career at a Trek retail locations Show less

Waterloo, Wi

Provided educational opportunities for career-focused bicycle techniciansProject managed development of all new curriculum to support the changing needs of bicycle retail, aligning curriculum with job opportunities at Trek retailers across North AmericaCreated and Launched Technician Development Program to support expanding Retail business and fill key roles internallyRecruited, Onboarded, and developed talent in Technician Development Program and Women’s classesIncreased… Show more Provided educational opportunities for career-focused bicycle techniciansProject managed development of all new curriculum to support the changing needs of bicycle retail, aligning curriculum with job opportunities at Trek retailers across North AmericaCreated and Launched Technician Development Program to support expanding Retail business and fill key roles internallyRecruited, Onboarded, and developed talent in Technician Development Program and Women’s classesIncreased in-person class fill rate from 60% to 90%Improved the business from a 20% annual loss to Net Profit over 10% Show less

Waterloo, Wisconsin

Facilitated 100 service business continuous improvement events with Trek retailers across North AmericaDeveloped certification process to guide retailers on a path to delivering uniform standards of service for customers across North America. This work became the foundation of Trek's global retail expansion.Realized 20-30% increases in Net Profit and service department throughput from participating retailers

Waterloo, Wisconsin

Responsible for territory 1121 - MN, WI, MI with sales goal of $37M for fiscal 2016Regularly exceeded monthly sales goals finishing both calendar years in role above 100% of sales targetsOpened non-standard accounts to drive revenue and move inventory in challenging years for industryWorked with retailers on product education, dealer program order placement, and sourcing hard to find products

Brookfield, Wi

- Operated VO2 Metabolic Testing- Operated Resting Metabolic Rate Testing- Delivered Results for athletes to train by*Done under the supervision of Bob Hanisch - Exercise Physiologist

Brookfield, Wi

Performed bike fitting services to diverse customer base from casual weekend warriors to elite athletes competing in National and International racing programsLed team on management days off with team huddles, difficult customers, shift managementCoordinated Monthly Maintenance Program for 40 clients to achieve cycling goalsTraveled to expos and events as a representative for the company

Milwaukee, Wi

- Designed and carried out coaching curriculum on a weekly basis - Increased regular program participation by 300% from 2012-2013- Engaged 5-15 youth in various cycling activities focused on cyclocross- Coordinated regular meetings with the Executive Director

Milwaukee, Wi

- Packed and shipped boxes and pallets of product- Performed office filing duties

Marquette, Mi

- Worked with management and hourly staff to deliver excellent guest service- Operated cash register and delivered food efficiently to guests- Performed expeditor role to ensure food order quality and accuracy

Bachelor Of Science, Kinesiology And Exercise Science

Kinesiology And Exercise Science