Senior Credit Collections Analyst
CurrentMonitor assigned accounts and identify all delinquent customers within the assigned regions, and initiate timely appropriate action. Monitor aging results and recommend course of action to be taken on delinquent accounts; negotiate payment plans and file bankruptcy proofs of claims. Resolve account disputes in a timely and efficient manner. Interact with sales representatives and various inter-company departments to obtain resolution of accounts disputes and provide high levels of customer satisfaction. Provide copies of invoices, statements, proof of delivery, pick-slips, purchase orders and documentation necessary to resolve open past-due balances and expedite payment. Review customer credit lines and adjust accordingly. Recommend appropriate course of action to undertake on any seriously delinquent customers.