Christopher Lynch Email & Phone Number

Hagerstown, Maryland

York, Pennsylvania

- Devised organized plan and executed deployment of over 50 laptops to multiple client locations, meeting end year goal of 98% completion.- Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.- Created and managed user accounts in AD, Exchange 2010 mailboxes, and MobileIron users- Strong knowledge of IP printing configurations, static and reserved IP addresses with-in an enterprise network; Printer and copier maintenance.- Providing support to end users on a variety of issues, responding to telephone calls, email and personnel request for technical support.- Wrote and collected documentation and maintained the Standard Operating Procedures, knowledge base, and FAQs.

Gaithersburg

- Played an instrumental role in companywide encryption of all laptops by manually encrypting the vast majority of laptops at each company site, increasing the overall security of company assets. - Assisted in developing and administering documentation for both clients and employees- Excellent experience with Active Directory, Exchange, Print Management, and DHCP.- Hands-on technical knowledge of network & PC operating systems to include MS Server 2008, 2012.- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

Hagerstown, Md

- Experience working with Active Directory, File/Print servers running Windows Server 2008R2 & 2012, Dameware remote software, and Citrix environment- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users- Supervise ticketing system and follow timely resolution of all work orders- Install, organize, test, maintain, check, and troubleshoot end user workstations and interrelated hardware and software- Recommend and apply solutions, including on-site repair for remote users- Setup, deployed end users mobile phones and Cisco desk phones- Carry out deployments of hardware including network printers, PC’s, and network components- Imaging of machines when needed

Chambersburg, Pa

- Provide technical support to customers via telephone, email and through tickets in a timely manner- Analyze and troubleshoot software and hardware issues- Walk customers through problem-solving process- Run diagnostics to resolve problems- Assisted in training new Service Desk Analyst’s and mentoring them, answering any questions they had throughout the training process

Mcbh Kaneohe Bay, Hi

- Successfully trained and mentored countless junior marines to be more proficient in their occupation. - Assisted in verifying safe and accurate fire of artillery for well over 10,000 rounds during numerous training exercises. - Supervision of $3.2 million worth of military gear.

Network Security

Hs Diploma, Pc Repair And Networking

Completed the PC Repair and Networking course - PC Repair - TCP/IP Fundamentals - Basic Graphic and Web Design

Education record