Christopher M. Email & Phone Number

London Area, United Kingdom

Auckland, New Zealand And Sydney, Australia

As the Technical Operations Lead at Simply Energy, I oversaw the installation of new client connections, managed the coordination and communication with field service providers, and facilitated the upgrade and installation of client equipment. I also coordinated market entry, monitored and remediated operational sites, and contributed to the ongoing development of Virtual Power Plant software and hardware stacks. My role required attention to detail and the ability to adapt to changing circumstances, but the satisfaction of seeing a project through and positively impacting our clients made it all worthwhile.Specific IT-based systems and experience:- Atlassian products (Confluence, Jira, Opsgenie)- Grafana- Salesforce- Loggly- Google Drive, Workspaces, Cloud Storage, Pub/Sub- Twilio Electric Imp- Asana- Office 365- Auth0- CRM- SAP Concur

Wellington Region, New Zealand

As an Operations Team Member at Contact Energy Ltd, I provided exceptional customer service and accurate processing of various tasks related to front and back office operations. This included completing tasks such as new connections, metering, pricing plans, payment product administration, and bank reconciliations. I also supported the establishment of critical data and methods of validation, identifying and resolving any miss-matches, and providing technical expertise and advice to other teams. Additionally, I liaised with 3rd parties, managed workflows within SLAs, participated in audits, identified opportunities for improvement, and maintained compliance with industry regulations and company policies.

Otago & Southland, New Zealand

As a front-line representative for Claims, Provider, and Business clients, I was responsible for managing and resolving inquiries received through multiple communication channels, including Telephony, Email, Social Media, and Live Chat. During my tenure, I successfully addressed a broad range of topics, including but not limited to claims status updates, coverage eligibility assessments, entitlements inquiries, premium estimates for ACC's products, medical fee reviews, rehabilitation services, and account payable requests. My ability to effectively manage these diverse inquiries enabled me to establish strong relationships with clients and deliver exceptional customer service.

Otago & Southland, New Zealand

During my past experience as an academic support provider, I worked closely with the senior tutor to organize tutorials and peer-learning groups for all residents. One of my key responsibilities was to hire and interview tutors who were best suited for the role. Additionally, I monitored the academic progress of the 30 residents living on my floor and was always on the lookout for any issues they may have been facing. Through regular coaching conversations, I was able to help students overcome their academic challenges and grow. Creating a supportive and encouraging environment that fostered learning and development was always my top priority.

Wellington & Wairarapa, New Zealand

During school and university summers, I worked as an apprentice in data installation. From day one, I was immersed in tasks such as cable running, equipment mounting, and network configuration. I learned the importance of attention to detail, and gained a comprehensive understanding of the components involved in data installation. Despite challenges, I completed the job efficiently and effectively with the guidance of my colleagues. This experience taught me valuable skills that I will carry throughout my career, and I am grateful for the opportunity to work with a supportive team while pursuing my education.

Wellington & Wairarapa, New Zealand

As a part-time electrical apprentice during school holidays and after school, I've gained valuable experience in the trade. Each job site presents its unique challenges that require a keen eye for detail and problem-solving skills. It's rewarding to see the transformation that takes place from an empty space to a functional and safe environment. Working with experienced electricians has helped me improve my skills and develop the confidence to take on new challenges.

Bachelor Of Science - Bs

Education record