Christopher M. Email & Phone Number

Greater Pittsburgh Area

Greater Pittsburgh Area

• Responsible for multiple applications development on large scale provisioning system for the network television industry.
• Performed quality assurance testing through feature testing of applications going live to clients.
• Write specs for multiple applications while adhering to strict standards resulting in features users across platforms can easily utilize.
• Experience presenting features to feature teams spanning the following stakeholders; quality assurance, project management, developers, and product support.
• Utilize use cases to determine requirements as determined by stakeholders. Included flow diagrams and interface examples that visually represents to the stakeholders the functionality of the applications.
• Upgrade applications through analysis of use cases as compared to current standards.

• Supervised a team of seven union Service Representatives.
• Managed the Wholesale Claims (disputes) process, from acknowledgment to resolution, for AT&T (wholesale customer) and all of its affiliates as well several other smaller wholesale customers.
• Responsible for resolving all claims within a 28-day timeframe. Currently, year objective has been met on all resolution deadlines, resulting in maintaining a relationship with the customer that ensures receipt of.
• Responsible for Accrual process. Accruals are generated on all credit adjustments which need executive approval. They require extensive research and subject matter expertise on, i.e., UNE (Unbundled), Switched Access.

• Maintained a host of metrics programs that report out-order completions on both overview and detailed scales. These metrics were dynamic and were required for Executive decisions on a daily basis.
• Created reports that were analyzed daily which generated, distributed and were acted upon by a variety of centers within Verizon, creating units of work.
• Possess an advanced knowledge of Verizon Broadband provisioning systems which assisted in the ability to work with multiple business units to expedite orders.
• Participated on conference calls and requirement meetings with IT department to implement large-scale system changes through funded and non-funded channels. This requires the ability to relate to both Management and IT.

Responsible for a host of databases and reporting interfaces. Reports were utilized for business decisions and utilitzed in preparation for court cases. Took over the role of a Specialist when coworker moved to another position. In the interim of finding a replacement, self taught myself the position. Once management internship was complete, trained.