Business professional primarily employed as a Learning and Development Specialist with 18 years of successful experience in the preparation, delivery and evaluation of training on proprietary computer software programs. Assisted management in curricula development and creation or editing of learning materials. Delivered intensive seminars designed to increase clients' productivity, enhance service quality and improve marketing efforts and sales production. Recognized by clients and colleagues for creating comfortable environments highly conducive for learning by all participants regardless of age, experience or personal and professional background. Most recently, worked as a Help Desk Analyst. As such, was recognized as the top analyst for exemplary customer service. Our help desk staff have received national awards for excellence in customer service and satisfaction.
Listed skills include Powerpoint, Microsoft Word, Microsoft Office, Microsoft Excel, and 10 others.