Analyst on the Lifecycle Marketing & Experimentation team working with Disney+, Star+, and ESPN+ to increase subscriber engagement, improve retention, and reduce churn- Designed and made enhancements to many stakeholder-facing dashboards in Tableau and Looker- Maintained and enhanced multiple ETLs aggregating large volumes of data from various sources using Python and SQL for reporting and analysis- Utilized statistical methods in Python to measure the incremental lift and impact of marketing campaigns on user engagement - Facilitated multiple experiments that resulted in improvements in subscriber engagement, acquisition, and retention, which drove decisions in marketing and messaging strategy

IT BSA, APS (Provider Capitation, Incentive, and Bonus Payment Calculation Engine)- Lead for Financial Core projects for various system enhancement efforts, including requirements gathering, crosswalk and database updates, QA support, and end-to-end testing coordination.- Designed dashboards and reports for multiple business areas using Power BI and SSAS cube reporting, and performed ad-hoc analysis for presentation to leadership.- Provided production support and root cause analysis for multiple system processes including for upstream data issues from multiple systems, Control-M job scheduling, data patches, and urgent configuration change requests.IT BSA, Vendor Integration- SME for outbound ANSI X12 enrollment files to 16 health benefit providers, from requirements gathering through implementation, as well as providing production support for millions of records daily using Mainframe and SQL.- Maintained data mapping/crosswalk documents for the 834s for many system enhancement projects.- Primary integration analyst for fifteen financial and claims/accumulator vendors, functioning as the IT point of contact for the enterprise, providing production support and documenting system enhancements.- Documented, implemented, and provided production support for over 600 Secure File Transfer automations, while administering hundreds of vendor and internal SFT and EDI accounts.

Lighthouse Property Management and Realty is a residential property management firm catering to large investors, with a portfolio of 1,650 homes and $20MM in annual revenue- Fully implemented a business intelligence information system, incorporating all primary business functions into a software solution to increase efficiencies in customer relationship management, accounting, and staff workflows.- Identified requirements, and then designed and documented technical specifications on multiple system enhancement projects following the SDLC.- Designed and implemented executive reports and dashboards to automate commissions, accounts receivable, and lead prospecting and conversion using SQL and SAS.- Managed project to implement a new system for the property turnover process, from requirements gathering through user acceptance testing.- Managed project to implement a new system for the property turnover process, including requirements gathering and user acceptance testing.- Increased sales by 102% in nine months and increased our portfolio of managed properties by 42%.- Co-managed the daily activities of a sales and operations staff of thirty.

- Attended, represented and testified for J.P. Morgan Chase as an officer in individual state Supreme Courts across the country in over 200 pre-foreclosure mediation cases, resulting in a 76% approval rate for modifications.- Provided high quality, detailed written findings to local attorneys prior to my arrival; ensured compliance with State and Federal laws.- Fully-versed in HAMP, CHAMP, and BAU modification loss mitigation underwriting programs working with Asset, Securitized, Fannie Mae, Freddie Mac, FHA, VA and USDA mortgage portfolios.- Experienced in Short Sale, REO, Foreclosure, Bankruptcy and Loss Mitigation programs outside the designated modification underwriting realm.- Created positive relationships between dozens of attorney firms, court systems, judges, and mediators despite stressful, unpleasant, and sometimes hostile situations.

- Transformed franchisee payment process from a labor-intensive manual process into an automated system.- Built complex models to accurately forecast monthly revenue despite the company’s rapid growth and aberrations based on new or unique circumstances.- Created and maintained a monthly reporting system that assigned thousands of specific work requests to the appropriate departmental employees, saving time in manual production and dissemination.- Responsible for auditing of all new policy production to ensure quality, and uniformity within the database management system.- Performed liability mitigation by ensuring all policy information is correct, contracts are correctly completed, and required documents are retained.- Created a curriculum and conducted training classes on software usage, QA/QC, and corporate functions for entry level to managerial staff.- Maintained and reconciled the corporate operating account, including accounts payable and receivable, with tens of thousands of transactions monthly.- Analyzed and negotiated terms of contracts and accounts payable, resulting in significant savings in the near and long term.