Bartender at the United Center

Bartender for Chicago White Sox

Handled all advertising and marketing including social mediaManaged call center of 10 – 12 employeesCommunicated persuasively with customers to set and confirm appointments for both sales and service departments as requiredAveraged 30-40 sales monthly consistently by each repUses dealership computer software daily to satisfy job requirements. Highly educated on VIN solutions and Reynolds and Reynolds CRMsSupported business by meeting goals established by dealership management by providing the customer with excellent service and responsive follow upResponsible for responding to all incoming and outgoing phone calls, emails, and other leads on a daily basis during regular business hoursFollowed up on all leads with sales managers on a daily basisResponded to CSI interviews/cases for sales and serviceReviewed website on a weekly basis and communicated any required revisions to the appropriate departmental manager

Prospected for new clients Identified customer needsBuilt a consultative relationship with all my clients Found the right vehicle for my client Effective product demonstrationEnsured a smooth delivery of the vehicle to assure vehicle met my client’s expectationsBuild a successful referral network Highly educated on VIN solutions and Reynolds and Reynolds CRMs

Trained under the guidance of Joni Stuker with owner Connect BDC IllinoisAnswered inbound sales and service call, handled leads, set appointmentsCommunicated persuasively with customers to set and confirm appointments for both sales and service departments as requiredUses dealership computer software daily to satisfy job requirements. Highly educated on VIN solutions and Reynolds and Reynolds CRMsSupported business by meeting goals established by dealership management by providing the customer with excellent service and responsive follow upResponsible for responding to all incoming and outgoing phone calls, emails, and other leads on a daily basis during regular business hoursFollowed up on all leads with sales managers on a daily basisResponded to CSI interviews/cases for sales and serviceManaged call center with 10+ employeesAveraged 30-40 sales monthly consistentlyReviewed website on a weekly basis and communicated any required revisions to the appropriate departmental manager

Trained in multiple departments such as (Inventory Control, Customer Service, Call Center, Electronic Service, Sales, Custom Audio and delivery of audio and appliance merchandise)Basic troubleshooting with appliance and electronic issuesDispatch delivery and service techs to customers' homesProvided courteous and accurate information to all customer needsManaged call center for appliance service department, averaging approx. 15,000 incoming calls monthlyHelped answer all questions and resolved customer problemsProvided exceptional customer service and professionalismStrived to build and maintain quality customer relationshipsHired and trained employees for the departmentLoad/unloaded appliances and electronicsLearned how to install home appliances and electronicsSafely drove and performed service with an exceptional lasting impression for Abt’s customersScheduled and organized installations and service appointmentsVerified merchandise and assisted customersLocated resources on the computer to assist customers with basic technical questions regarding electronicsAssist customers with purchasing accessories and replacement partsAssist customers with carry in repairsTrouble shoot with customers over the phoneScheduled for outside serviceMaintained and developed customer relationships on a fast paced sales floorContinually trained and stayed proficient on current product offeringsProviding best-in-class customer experienceImplemented and trained staff on GERS/ARC LOGISTICS systems of routing and dispatching techs