Christopher Lewicki Cca-V Email & Phone Number

Rhode Island, United States

Piscataway, New Jersey, United States

Engineered and deployed monthly production VDI golden images via PVS. Completed all design, implementation, testing, deployment and maintenance. All releases delivered on-time and with zero outages while adhering to ITIL change management practices. Provided T2-3 expertise to Desktop Support teams improving SLA performance by 20%. Identified misrouted tickets, redesigned ServiceNow workflows, prioritized incidents and documented repeatable solutions. Took ownership of difficult and overdue incidents seeing them through resolution and ITIL based RCA and problem management. Built VDI desktops via VMWare vRealize Automation tool. Completed all resource requests for new and existing virtual desktops including RAM, CPU, storage, and peripherals. Proactively monitored environment using vCenter and vRealize Operations to address and remedy performance issues in real time. Designed VDI and VM Ware desktop provisioning workflows and technical guides facilitating desktop support cross-training to improve team performance. Transitioned critical account support skills to new teams in under 3 months. Coordinated client/customer communication to ensure Markel account was meeting contractual obligations as well as client expectations.

Red Bank, New Jersey

Owned all phases of a monthly VDI Image process critical to over 3500 production users. Provided VDI image development solutions using tools such as XenApp, App-V, and customized Ivanti Workspace Control to ensure the VDI user experience met all performance and usability expectations. Managed multiple Citrix Farms in large XenApp environment of 150+ applications across Citrix 5, 6 and 7.x environments and Citrix cloud. Responsible for deploying new applications, application upgrades, security updates and general maintenance of the underlaying infrastructure supporting the application environment. Executed critical remote-based T2-T3 support for over 5000 global users on Win XP, 7 and 10 physical/virtual platforms. Provided end-to-end support for all desktop impacting issues solving for Citrix, AD, GPO, hardware, software, security, network, roaming profile and printing related incidents and requests. Provided T2-3 support for 500+ SOHO Remote Access user base using Cisco Meraki and AnyConnect VPN. Maintained VDI Infrastructure uptime and performance of PVS, VMWare Hypervisor, Citrix DDC’s, Citrix Application servers, desktops, and related VDI Infrastructure through the proactive use of monitoring tools, reports, checklists. Completed routine maintenance and root cause analysis for production incidents and provided 24/7 on-call support. Monitored end user experience in real-time using tools such as VCenter, VRops, Citrix Director, Solarwinds, SysTrack, LanDesk, SCCM as well as built in Microsoft tools and event logs to proactively address performance issues. Implemented upgrade from SCCM 2007 to LANDesk/Ivanti Endpoint Manager for and designed new processes to reduce patch implementation time by 60% and Security compliance from 50% to over 90% for 1500 endpoints. Collaborated on design of new persistent VM provisioning process using vRealize Automation to cut delivery time by 50% with average monthly delivery of 10 new builds.

Red Bank, New Jersey

Performed all Microsoft SCCM administration tasks including software packaging and distribution, security updates, reporting, and large scale OSD deployments. Maintained and optimized all related software and infrastructure. Served as administrator for all desktop impacting technologies including OS, security software, business applications, servers, network infrastructure, and printing for on-site and remote locations. Also serviced generators, HVAC units, UPS, and other IT related systems. Coordinated third party vendor support and provided hands-on service. Checked daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed leading to high availability of systems and proactive incident resolution. Analyzed and revamped antiquated and inefficient processes to enhance ticket resolution time and decrease overall ticket volume. Solutions included developing a CMDB database, creating documentation and building a team portal.

Red Bank, New Jersey

Managed all on-site support including desktops, servers, hardware, software, network, telecommunications, and printing delivering quality service and successful project completion.

Piscataway, New Jersey

Completed large scale projects including Windows 2000 Desktop and Server upgrades for 150+ systems , desktop hardware refresh, desktop hardening implementation and a data center expansion.