Christopher Rowland Email & Phone Number

Cleva:Cleva is a shopping and expense card, enabling care providers and legal teams to spend money on behalf of the clients under their care. It also allows vulnerable users to spend their own money in a safe, protected environment - providing financial inclusion to people who would be at risk using cash or unmonitored bank accounts. Crunch:Crunch Payments are specialist providers of white-label card and payment products, offering an end-to-end card payment solution that can be applied to numerous industries. Crunch removes the stress and complexity of launching a prepaid, debit or virtual card program by providing every necessary component under one umbrella and can be used as an off-the-shelf product or a bespoke solution. Osper:Osper is a prepaid debit card for 6–18-year-olds, loved by parents and children. It’s a safe way for children to spend their pocket money online and in-stores, while parents get an app to see what they’re buying and guide their spending. Importantly, it encourages children to learn how money works, whilst having fun at the same time!

Newcastle Upon Tyne, England, United Kingdom

Responsible for the preparation and sending of monthly invoices for live accounts via Xero. Adding purchase invoices into Xero and creating a payment run monthly. Managing loads of customer funds and the sending of funds to Issuing Banks. Creating a monthly report of the Financial performance of the business. Ad hoc working with clients to resolve operational issues. Supporting the Head of Business Development and CEO with pricing for new business and cost analysis.As part of my role I have worked with various internal and external parties to switch from emails and Skype to JIRA Service Management for customer inquiries and issue resolution. Demonstrated the ability to effectively communicate with external and internal parties relating to resolving invoicing queries, chasing delinquent payments and bill queries. Creating reports for invoices, bills and customer transactions to share with key players in the business. Analysing large volumes of financial data using various tools: MS Excel (vlookup, hlookup, Pivot Tables, array formulas).Completed my assigned projects and in an efficient and structured time frame. Sent emails and followed up with internal contacts to collect and find information required to complete projects and consolidate information.One major project was I implemented Xero for the organisation from the historical records in Excel workbooks and set up the chart of accounts. Another project was launching JIRA Service Management web portal for managing customer inquiries and moving customers aways from Skype and email.

London, United Kingdom

Responsible for the management of the daily accounts receivables to ensure customer compliance, as well as follow up with issues or complaints from customers about invoices. A strong focus on collecting payments on delinquent accounts. The monitoring and documenting of any pending payments or accounts that have not yet paid.Provision of support to the sales team and account managers. Development of reports and hosting of a bi-weekly meeting with Head of Account Management to review the current status of accounts. Analysis of the data and deciding what course of action to take if any on each account. In addition, the responsibility of reporting the status of accounts to the executive and management teams. Also, responsible for reviewing company credit policies to evaluate and improve on the practices in place. As part of the monthly invoicing, update the monthly invoicing sheets so the revenue and collection information for the month to be tracked correctly. Review of the transaction, ancillary and setup fee information during the monthly invoicing run to ensure it matches the services the client is currently using and those currently being implemented. After the information has been reviewed and confirmed invoices are issued to the clients. Based on the finalised numbers the transaction volume and revenue graphs for the monthly board pack can be created and commentary on the month’s data provided. In addition to the above, the creation of addendums for additional services sold by Account Management not included in contract pricing is undertaken. There are additional ad-hoc tasks that have been undertaken to support the sales and account management team such as building a pricing model and providing reports for data requests.

Ottawa, Canada Area

Duties include:• Reconciling the physical stock to system stock. Ensuring all stock is recorded on the in-house Finance system).• Adopt & evolve inventory (including financial) control.• Analysis of & conducting stock variance investigations. Identifying and correcting root causes.• Making stock adjustments (positively and negatively)• Monitor GRN receipts, variances, stock and financial adjustments.• Working with Internal and external stake holders• Producing Inventory KPI's.• Random physical checks with 3 PLS's• Ensuring CFSP complianceKey competencies developed: • Excellent written and interpersonal skills • Excellent numeracy skills combined with an inquiring and analytical mind • Self-motivation and excellent time and project management skills

Ottawa, Ontario, Canada

Duties include:• Managing employee shift schedules, creating product re-ordering/audit inventories, and sales projections.• Serving customers in a polite and professional manner. • Replenishing and restocking the store, always ensuring high level of stock management efficiency. • Helping train new team members in key competencies. • Demonstrating an in-depth knowledge of key health and safety standards used within the industry. Key results: • Identified as a responsible employee and given promotion to Store Manager to improve day to day operations, security, cash management.• Achieved four out of five revenue targets, equating to over 150% against overall targets set during entire period of employment. • Demonstrated organizational and analytical skills by creating employee shift schedules, creating product orders and sales projections.• Demonstrated resilience and ability to upsell products, consistently meeting KPIs set for adding more value to sales. • Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale.

Ottawa, Ontario, Canada

Duties include:• Serving customers in a polite and professional manner. • Replenishing and restocking the store, always ensuring high level of stock management efficiency. • Helping train new team members in key competencies. Key results: • Demonstrated resilience and ability to upsell products, consistently meeting KPIs set for adding more value to sales. • Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale