Christopher Macarthur Email & Phone Number

Responsible for the management and coordination of conference bridges for the highest severity level incidents in the Microsoft Office 365-D, S, & F environments and driving them to resolution quickly while ensuring the highest level of quality. This includes minimizing customer down-time and preventing overages in Service Level Agreements, assist in.

Redmond, WA

Responsible for managing the overall performance of Microsoft’s BPOS-S Quality Assurance and Training. Monitored performance of the QA and Training teams in the areas of productivity, customer and employee satisfaction, and employee development. Performed senior management level work overseeing all aspects of Microsoft specific and technical support.

Redmond, WA

Responsible for delivering advanced/post hire/refresher training to employees to introduce new tools, software, or processes on a daily basis in support of a 300+ person Microsoft call center. Worked closely with Microsoft to ensure training curriculum was accurate and up to date. Developed curriculum on an as needed basis to address training needs/gaps as.

Redmond, WA

Provided professional technical support for the Microsoft Business Productivity Online Services Suite (BPOS-S) products including messaging, IM communication, web conferencing, and web sites. Utilized knowledge of the Microsoft environment to provide timely and quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer..

Issaquah, WA

Provided assistance to customers with qualifying their needs for Microsoft Products as part of the Microsoft Sales, Pre-Sales and Licensing team. Demonstrated excellent cross-group collaboration skills within NACS and other Microsoft groups, as well as engaging product groups for undocumented information. Versed in Microsoft licensing and product.

Lynnwood, WA

Managed department staff, to include training, scheduling, and handling personnel issues. Worked with other store supervisors to train their staff to support the Best Buy for Business (BBFB) department. Set sales goals for all departments within the store. Developed sales strategies to meet store and district goals. Identified customers as business clients.

Lynnwood, WA

Managed a twelve person sales team, ensuring daily sales goals were met or exceeded. Set sales team daily personal goals, created monthly department business plan, and assisted the General Manager in setting weekly department and store goals. Analyzed department performance to ensure consistent district, regional, and company wide high performance ranking..

Fredericksburg, VA

Provided on-site troubleshooting, identified faults, and repaired advanced and 3D ultrasound equipment using a variety of software diagnostic programs, test equipment, and tools. Extensive daily call center interaction, handling large volumes of client and company calls. Promoted and ensured a collaborative working relationship with customers and company.

Dahlgren, VA

Instructed students, to include classroom and lab environments, on the operation, maintenance, and repair of AN/SPY1-A Phased Array Radar Systems. Also provided instruction to students on the diagnostic testing, alignment, and adjustment procedures of microwave component systems, signal-processing equipment, auxiliary air/water cooling systems, power.

Yokosuka, Japan

Operated, maintained, and repaired AN/SPY1- A Phased Array Radar System, transmitters, power generation and distribution equipment, in addition to a computerized fault isolation and monitoring system. Operated, maintained, and repaired microwave component systems, signal processing equipment, auxiliary air/water cooling systems, power supplies, and system.