I portfolio manage business customers based in West & South Yorkshire with a lending requirement of £300,000 and upwards. I develop a thorough understanding of client’s needs and aspirations, and create a bespoke solution, both local and international, to meet clients objectives. I communicate with all levels within HSBC Commercial Banking to ensure the right service & product is delivered to meet my customer’s needs.

I portfolio manage 300 SME customers with a turnover between £500k & £6,500,000. I develop a thorough understanding of client’s needs and aspirations, and create a bespoke solution, both local and international, to meet clients objectives such as Trade and Invoice Finance. I ensure the risks associated with lending and cross border trade are fully reviewed and explained to the customer using HSBC’s group standards. I communicate with all levels within HSBC Commercial Banking to ensure the right service & product is delivered to meet my customer’s needs. I help customers keep up with regulatory changes in countries they trade with as well as continually reassessing their environment and impact of new technology to their business. As a relationship manager, I have a well-rounded knowledge of all commercial banking products. Analysis of financial and non-financial information to identify products and services to ensure profitability and maximise revenue. Growth of portfolio via Secured/Unsecured term lending including Enterprise Finance Guarantee, Commercial Mortgages, Switches and New Acquisitions. Rapport building, transparency and ensuring exceptional customer service is adhered to at all times.

I portfolio manage 300 SME customers with a turnover between £500k & £6,500,000. I develop a thorough understanding of client’s needs and aspirations, and create a bespoke solution, both local and international, to meet clients objectives such as Trade and Invoice Finance. I ensure the risks associated with lending and cross border trade are fully reviewed and explained to the customer using HSBC’s group standards. I communicate with all levels within HSBC Commercial Banking to ensure the right service & product is delivered to meet my customer’s needs. I help customers keep up with regulatory changes in countries they trade with as well as continually reassessing their environment and impact of new technology to their business. As a relationship manager, I have a well-rounded knowledge of all commercial banking products. Analysis of financial and non-financial information to identify products and services to ensure profitability and maximise revenue. Growth of portfolio via Secured/Unsecured term lending including Enterprise Finance Guarantee, Commercial Mortgages, Switches and New Acquisitions. Rapport building, transparency and ensuring exceptional customer service is adhered to at all times.

Business specialist arranging, dealing with, and managing small business accounts with an annual turnover of up to £500k. My job experience covers the following: • Building good relationships with customers with the aim of gaining their trust and confidence in my knowledge and ability. • Dealing with customers and businesses of all types of backgrounds. • Opening accounts for new businesses. • Managing existing business accounts. • Arranging financial lending for clients up to the value of £30k. • Educating customers of the business banking services and products that are available. • Successfully gaining new business from other financial competitors. • Managing customer relationships. • Proactively networking and developing relationships with Key Business Introducers.

Collections Advisor dealing with customers financial circumstances and advising on the best course of action they can take to resume their financial status and to educate them to continue to do so in the future. • Dealing with customers from various backgrounds from extremely difficult to compliant. • Building a good relationship with customers with the aim of gaining their confidence in my ability. • Meeting and going beyond monthly targets. • Providing a service to customers in financial difficulty that is not only beneficial to them but also the business. • Educating customers of the banking services that are available. • Cross-trained in various systems which enables me to be pro-active, flexible and assist when a situation arises.