Christopher Mackay Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Vaughan, Ontario

During my tenure here, I served as leader and promoted safety culture and compliance to standards and policies; reported and escalated all accidents/incidents and participated in the incident investigation and review processes. I tracked work coordination; planned and executed any maintenance, repair, rehabilitation and replacement of track, roadbed and right of way elements, as per sound engineering practices and approved railway standards, specifications, and procedures. I coordinated all routine maintenance; liaised with 3rd party contractors/sub-contractors. I also managed administrative activities, development/monitoring of KPI’s and implementation of continuous improvement opportunities. ***Value Added***✔Supervised, mentored and evaluated a team of 60+ employees with leadership of training, mentoring, and development. ✔Leveraged excellence in maintenance, including directing multiple priorities within strict time constraints.✔Provided 24/7 support in this unionized environment, running 12-hour shifts.✔Spearheaded offloading and loading/inbound and outbound traffic functions. ✔Collaborated on the resolution of defects following track geometry and ultrasonic rail flaw detection.

Mississauga

Seamlessly managed every stage of recruitment and candidate selection for CLICKLOCK Premium Metal Roofing and achieved staffing objectives by recruiting and evaluating job candidates, advising the business on the best recruitment practices and processes. Directly led team, business development, drafting job specifications, creating job adverts, analyzing CVs, building networks and offering advise to business professionals on recruitment policies.

Mississauga, On

Promoted multiple times up through ranks, culminating in Regional Quality Manager of Ontario/Western Canada territory; reported directly to Director of Marketing and Director of Quality. Drove all quality-related functions, initiatives, and improvement efforts. Managed new product releases & testing, jobsite product quality investigations, customer complaint resolution, distribution warehouse inspections, ULC & USG Compliance, and training facilitation. Fielded heavy influx of emails from sales representatives regarding quality concerns, complaints, and settlements. Attended industry conferences and exhibitions to support sales and marketing staff.***Value Added***✔Attained and maintained best-ever quality ratings in company history; exceeded all quality goals. ✔Achieved corporate goal of maintaining 50 cent warranty loss/$1,000 in sales, and reduced it to 20 cent warranty loss /$1,000 in sales in 2014. ✔Minimized warranty expenses by negotiating most cost-effective settlements.✔Reduced annual warranty costs to $75K, down from average of $700K in annual expenses.✔Conducted thorough inspections of distributor warehouses to eliminate product damage and educate warehouse crews on proper product storage methods. ✔Ensured compliance with Underwriters Laboratory of Canada (ULC) and USG Corporate regulations; prepared 6 plants for annual compliance audits; served as audit liaison.✔Travelled across Ontario and Canada to resolve issues at customer jobsite visits; conducted quality inspections, determined whether contractor or manufacturer was at fault.✔Facilitated bi-monthly quality meetings with plant personnel, sales representatives, marketing staff, and customer service representatives to update them on all quality initiatives. ✔Played key role in new product development, coordinated in-house and field product testing, evaluated product trials with customers and distributors, maintained plant quality testing standards, and advised on improvements.