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Commissions Analysis, Data Tracking, Sales Force, Customer Service, Partner Support, Sales Support, Sales Operations, Inbound Sales, Excel Knowledge, Networking, VoIP Troubleshooting, Connectivity, Anti-Virus Support. I have done it all.I am a fast learner and will always take the initiative to expand my skill set. I have a documented record of professionalism and exceptional customer service. I enjoy using creative problem solving and deductive reasoning to solve any problems or issues that come up.
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Tier 2 Voip EngineerIntermediaSeattle, Wa, Us -
Tier 2 Voip EngineerIntermedia Sep 2017 - PresentBellevue, Wa (Remote) -
Tier 1 Voip SupportIntermedia Nov 2015 - PresentBellevue, WaTroubleshoot and resolve VoIP related issuesTroubleshoot and resolve connectivity related issuesDocument steps taken and resolutionStrong focus on "One-Call" resolution of issuesStrong focus on Case Ownership and accountabilityDe-Escalating customers while resolving their issuesWorked both as an individual with limited supervision as well as part of a larger teamAnswer billing questions while providing excellent service
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Tier 1 Partner Commissions AnalystMegapath Jan 2015 - Apr 2015Seattle, WaCommissions TrackingData AnalysisData parsing and distributionExcel knowledgeReport GenerationSalesForce DocumentationCreative Problem SolvingWorking both as an individual and part of a larger teamProcess documentationTraining Co-WorkersAnswering questions both over email and on the phoneGathering information for productivity reportsNumerous commendations from other departments for exceptional serviceNumerous commendations from business partners for exceptional serviceWorked with tier 2 team to expand knowledgeWorked with management to discuss ways to streamline processesDe-Escalate clients and sales teamAdhere to strict guidelines for processing commissions and exceptions -
Tier 2 Sales Support Specialist/Aait-NMegapath Feb 2014 - Jan 2015Seattle And RemoteQuote Tool SupportError AnalysisExcel TrackingBug ReportingReport GenerationCreative Problem SolvingWorking both as an individual and part of a larger teamProcess documentationTraining Co-WorkersAnswering questions both over email and on the phoneGathering information for productivity reportsWorked with tier 1 team to expand their knowledge base and skill setWorked with management to discuss ways to streamline processesMaking sure everyone was brought up to speed during responsibility hand offReport any program issues/technical issues to our development teamWork with our Product Management team to resolve product or SKU issues
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Partner Quote ConsultantMegapath Inc. Mar 2011 - Feb 2014Seattle, WaPrepare Sales quotes for Business PartnersManually qualify services through different vendorsAssist Partners in discounting and price discussionsAnswer questions from Partners and Clients on services and productsDocument product knowledgeTrain additional staff to increase head countProcess documentationNumerous commendations from Partners and Clients for exceptional service
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Overnight Support And Technical EscalationsSpeakeasy Apr 2007 - Jan 2011SeattleTroubleshoot and resolve VoIP related issuesTroubleshoot and resolve MPLS related issuesTroubleshoot and resolve connectivity related isseusDocument steps taken and resolutionStrong focus on "One-Call" resolution of issuesDe-Escalating customers while resolving their issuesWorked both as an individual with limited supervision as well as part of a larger teamAnswer billing questions while providing excellent service and potential up-salesNumerous commendations from Customers for outstanding customer service4.27/5 over all customer satisfaction rating -
Tier 2 Tech/Sales LeadEacceleration Jan 2004 - Jun 2006Poulsbo, WaTechnical support for Anti-Virus softwareTechnical support for Firewall softwareTechnical support for Dial-Up internet accessTechnical Sales, consultative sales, up-salesAnswered incoming calls and emails to resolve issuesWorked as part of a larger teamTracked Sales quotas and metricsTeam BuildingTraining Sales Team members to focus on consultative salesWorked with Management to streamline processesProcess and Training documentationShortest time from transitioning from sales to achieving Tier 2 Tech
Christopher Mackie Skills
Christopher Mackie Education Details
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Network And System Administration/Administrator
Frequently Asked Questions about Christopher Mackie
What company does Christopher Mackie work for?
Christopher Mackie works for Intermedia
What is Christopher Mackie's role at the current company?
Christopher Mackie's current role is Tier 2 Voip Engineer.
What is Christopher Mackie's email address?
Christopher Mackie's email address is ch****@****dia.net
What is Christopher Mackie's direct phone number?
Christopher Mackie's direct phone number is +136026*****
What schools did Christopher Mackie attend?
Christopher Mackie attended University Of Phoenix.
What are some of Christopher Mackie's interests?
Christopher Mackie has interest in Science And Technology, Arts And Culture.
What skills is Christopher Mackie known for?
Christopher Mackie has skills like Microsoft Office, Mpls, Voip, Managed Services, Networking, Customer Service, Telecommunications, Computer Hardware, Troubleshooting, Windows, Technical Support, Dsl.
Not the Christopher Mackie you were looking for?
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Christopher Mackie
Portland, Oregon Metropolitan Area4intentional.com, intentional.com, washington.edu, amazon.com1 +136060XXXXX
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2mackieclan.net, chci.co2 +181545XXXXX
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3mcnayart.org, juddfoundation.org, juddfoundation.org1 +120266XXXXX
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Christopher Mackie
Director, Investment Banking At Fti Capital AdvisorsLos Angeles Metropolitan Area7tapadvisors.com, dukes.jmu.edu, mcguirewoods.com, curtisfinancial.com, h2c.com, huronconsultinggroup.com, fticonsulting.com -
Christopher J. Mackie
Vero Beach, Fl8fracturedatlas.org, princeton.edu, gmail.com, gmail.com, mellon.org, collaborationsource.org, fivedlearning.com, fivedlearning.com2 +160993XXXXX
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