▪ Supervised and managed administrative and operational staff at the properties within a ~750 unit portfolio▪ Assisted and ensured all resident and owner complaints were handled promptly and appropriately▪ Responsible for coordinating unit turnover including unit scoping, determining rent ready dates, and final walkthroughs▪ Prepared monthly and quarterly reports for ownership group for budget variance, maintenance, and operational issues▪ Reviewed and approved/declined rental applications▪ Coordinate on site trades including obtaining and comparing quotes, supervising work, and following up on deficiencies▪ Trained on-site team members with operational procedures and assisted with hiring interviews both virtual and in person

▪ Ensured building standards were maintained to a high level, and that site-level staff were performing duties in a professional manner▪ Ensured that a superior level of customer service and support provided to residents and that service requests were promptly addressed▪ Responsible for enforcing the terms of lease agreements such as rent collection, rules and regulations, and following procedures of serving notices to residents▪ Managed assigned portfolio of buildings to improve efficiency, stay on budget, and reduce operating costs▪ Created PO's and approved invoices▪ Coordinate on site trades including obtaining and comparing quotes, supervising work, and following up on deficiencies▪ Review and approve/decline rental applications▪ Trained on-site team members with operational procedures

• Create, assign, and monitor completion of maintenance work orders and lead team of 6maintenance technicians• Responsible for unit turnover process from pre-vacate inspections, setting rent readydates, scheduling contractors, final inspections, and tenant chargebacks• Review, code, and approve quotes, PO's and invoices for capital projects and day to daymaintenance expenses• Responsible for coordinating fire code inspections, deficiencies quotes, fire safetyplans, TSSA licenses and other fire code compliance related documents• Responsible for monitoring completion, deficiencies, and postings of major capitalimprovement projects• Ensure successful inventory control including purchasing, storing, receiving, logging• Administrator for maintenance software, ensure proper access levels for employeesand tenants.• Coordinate and monitor completion of other routine maintenance projects such aswindow washing, stack flushing, filter replacement, lot restriping, etc.

• Processed all residential deposits for cash, online, cheque, and EFT payments for a portfolio of~1000 units.• Assisted with the depositing and processing of commercial receivables for over 1 Millionsquare feet of commercial space• Collected outstanding rent and prepared legal notices for the Landlord tenant board• Trained staff members on new software additions such as Docusign, Angus• Created repayment plans for tenants in arrears to maintain their tenancy agreements• Prepared final statements of deposits for vacating tenants• Prepared pre inspection and final inspection chargeback letters and invoices• Regularly generated aged delinquency reports and receivables reports for on site staff• Performed regular audits of tenant accounts to ensure no lost revenue due toadministrative errors.• Generated tenant rent receipts for tax reporting

-Resolved widely varied tenant issues related to tenant conflicts, maintenance concerns and lease inquiries when escalated by service team-Assisted with accounts receivable by preparing legal notices, contacting tenants in arrears and explaining any unpaid fees or rents as well as offering alternative payment methods -Oversaw the generation of quotes and generated purchase orders for trades to ensure timely resolution of maintenance concerns-Acting leasing agent during peak times. Performed in person and online tours, reviewed rental applications, prepared tenancy agreements, reviewed competitors and logged daily traffic and weekly goals.-Managed the training of all new customer service representatives as well as maintenance technicians on company policy and building systems-Managed the customer service team for a portfolio of over 1,000 tenants in four locations for student and multi-residential housing-Closed business terminals and processed cheques to allow for timely and accurate processing of rent, deposit and other miscellaneous payments-Managed and processed all lease assignments for current residents-Performed unit inspections to prepare for turnover heavy periods in Spring and Fall-Liaised with police to assist with investigations (i.e. records, security cameras)

-Developed positive relationships with residents ensuring all issues resolved in a timely manner ensuring the highest level of resident satisfaction-Performed general office clerical work such as filing, scanning, sorting mail, printing documents, and data entry.-Encouraged residents to submit google reviews after positive experiences to help attract potential new tenants-Answered emails and phone calls forwarding all concerns and inquiries to the correct parties if unable to resolve the issue myself